Comment by neilv

Comment by neilv 3 days ago

242 replies

I'm pretty sick of misguided/enthusiastic Loss Prevention people, and these digital systems amplify their hijinks.

The most conspicuous one recently was at one upscale grocery chain within the last year. There was what I took to be a dedicated LP person who seemed to be lurking behind the self-checkouts, to watch me specifically, and I stood there until he went away. Then, as I was checking out, this employee came up behind me and very persistently told me that I hadn't scanned something. Annoyed, I pointed on the screen where it showed I had. His eyes went wide, and he spun around, and quickly hurried away, no apology.

If I had to guess, I'd say they didn't code that intervention/confrontation as their mess-up, and I wouldn't be surprised if I still got dinged as suspicious, to cover their butts.

We do seem to have a lot of shoplifting here in recent years. And I have even recently seen a street person in a chain pharmacy here, simply tossing boxes of product off the shelves, into a dingy black trash bag, in the middle of the day. Somehow none of the usual employees around. Yet there's often employees moving to stand behind me at that same store, when I use their self-checkout. (Maybe my N95 mask is triggering some association with masked bandits, yet bearded street person with big trash bag full of product makes them think of lovable Santa? But an N95 is a good idea in a pharmacy on a college campus, where the Covid factories that are college students will go when they have symptoms.)

MisterTea 3 days ago

> yet bearded street person with big trash bag full of product makes them think of lovable Santa?

They do not want to confront trash bag man for good reason. What happened is people who don't give a fuck and have no problem with using violence realized there's nothing stopping them from loading up bags of goods and walking out of the store. "Oh you want to stop me? just try mother fucker." Even so called security guards want no part of trash bag man because there is a high chance of violence and most humans do not want to engage with that. Never mind these guards are paid very little and are nothing more than security theater. Pull a gun and those guys are going to be no more a guard than the cashier or a person in line.

The stores are left to fend for themselves as cops these days seem to care less and less. So I am not surprised they are employing all sorts of janky tactics to prevent loss.

  • hollerith 3 days ago

    >Even so called security guards want no part of trash bag man because there is a high chance of violence and most humans do not want to engage with that.

    There are plenty of reliable young men who enjoy engaging in violence and will take low-paid jobs in store security. (There are many more who don't actively enjoy it, but don't mind engaging in it and consider being competent at violence an important part of being a man.)

    The pharmacy gives its security guards instruction not to use violence because they don't want to get sued when a guard seriously injures a thief: it is impossible at the scale of a chain of stores to subdue and detain thieves without some risk of killing some thief or seriously injuring him.

    • tehwebguy 3 days ago

      Or maybe they just don’t want any violence in their stores at all? I will avoid shopping somewhere that has regular ass whoopings way more than I would avoid shopping somewhere with regular shoplifting.

      • frumplestlatz 3 days ago

        What are they supposed to do, just let people steal with impunity until they decide the costs are too high, and they have to close the store entirely?

        I’d rather shop at a store that actually prevents theft, deterring future thieves from stealing. It will be a safer place to shop with lower prices.

      • peaseagee 3 days ago

        So I guess you've never frequented Waffle House ;-)

    • MisterTea 3 days ago

      > There are plenty of reliable young men who enjoy engaging in violence and will take low-paid jobs in store security.

      Bit of an assumption there.

      There is no easy answer for this breakdown. The cat is out of the bag and these losers aren't going to stop unless they are stopped and face real consequences. Though as you said, the stores do not want the liability of guards taking action so they are left with locking everything behind glass and deploying privacy invading surveillance. Of course that doesn't stop anything and quality of life goes down.

      • autoexec 2 days ago

        > Though as you said, the stores do not want the liability of guards taking action so they are left with locking everything behind glass and deploying privacy invading surveillance.

        Stores have plenty of incentives to engage in privacy invading surveillance even ignoring shoplifting as a factor. If a store saw zero shoplifting they'd still deploy privacy invading surveillance because it's profitable for them to do it right now and it will only be increasingly profitable for them to do it in the near future.

  • bee_rider 3 days ago

    Plus, like everybody in retail, LP’s measured performance indicator is how busy they look when management is around. The best way to do that without getting in a fight is to annoy people who don’t actually have anything to hide.

    • rob74 3 days ago

      That can be seen at many levels of society. ICE also prefers to round up harmless immigrants that show up for court hearings, work in fields, wait at bus stations or deliver their children to day care rather than the "dangerous criminals" that they keep on boasting about. And since every illegal immigrant is already a criminal in their view anyway, why bother?

      • ryandrake 3 days ago

        Also: Local cops spend their time going after speeders and parking violators who they know won't be dangerous and they can safely farm for revenue, instead of looking for violent crime.

      • nomdep 3 days ago

        > And since every illegal immigrant is already a criminal...

        Not to be pedantic, but by definition it is, isn’t it?

      • matt-attack 3 days ago

        It’s not ICE’s opinion about who is illegal, it’s congress’s. Didn’t they create the immigration laws that are on the books? I can never understand why people seem to blame the enforcement agencies for the laws they are enforcing.

        But I agree with the sentiment that they are selecting the easiest targets.

        • mothballed 3 days ago

          ICE can make them un-illegal by granting them parole, without further action from congress. AFAIK they can even do it unilaterally, though congress could choose to check them later.

  • dkiebd 3 days ago

    Don't know how it is in the states but in most places in Europe using violence against a violent person is likely to end up very badly for you, even if you are a guard and have the necessary permits and training. You are not going to risk being fined or jailed to stop some criminal from shoplifting from a store that is not even yours.

    • y-curious 3 days ago

      What is the role of a security guard if not to wield violence? Their equipment implies a capability for violence. Are they unable to perform their job legally in Europe?

      • dfxm12 3 days ago

        Security theater. Intimidation. Calling the cops. Insurance requirements.

        Neither stores nor the guard want to escalate a situation to a violent situation. The stores don't want bad press or liability for collateral damage. The security guard isn't trying to put their body on the line for some merchandise. Yeah, maybe you have a cowboy looking for trouble, but based on my experience talking/working with some guards, I'd be surprised if they are instructed to get physically involved.

      • dkiebd 3 days ago

        If you want to risk hurting someone whilst restraining him… Otherwise, it’s not worth it. What equipment are you talking about anyway, the nightstick? In my language it is formally called the “defensa”, implying that it can’t be used to attack someone.

      • cwillu 2 days ago

        There's a reason local rent-a-cops here hire almost exclusively seniors: they're _not_ going to go chasing someone down, they're just going to follow instructions, go for their walk around the site every 30 minutes and generally not cause trouble when they get bored.

      • lokar 3 days ago

        They are there to intervene when there is violence against a person, not property.

    • bevhill 3 days ago

      Violence is okay to perpetrate, but not to respond with. A violent person will probably get it out of their system quickly. If you fight them, though, that creates a feedback loop that won't stop until someone is injured or dead. Just let people express themselves and everyone will be fine.

      • Bearstrike 3 days ago

        At first glance I read this as a troll comment. But with your comment history, I'm not so sure.

        "Violence is okay to perpetrate, but not to respond with."

        That's a value judgement. Here's my value judgement: Violence is not OK to perpetrate and a response of any magnitude to stop that violence is acceptable, up to and including killing the assailant.

        Glad I live in a state within the US that supports this value, as well as providing people the means to do what they need to do if they find themselves victimized.

        I don't think you'd feel at home here.

      • dkiebd 3 days ago

        This mindset is what perpetually allows the violent to abuse the weak. What a violent person needs is a boot in the mouth. Or as many as necessary until he understands that’s not the way to behave. We are talking about people who generally have a low level of intelligence and do not understand anything else.

        • brookst 3 days ago

          Does that mean the boot-weirder is also a violent person in need of a boot to the mouth?

          Or is it not “real” violence if it’s justified? In which case, pretty much all violent people will tell you they are justified.

          Which means it reduces to “it’s ok for me to be violent because I’m righteous, unlike those thugs”

  • qingcharles 3 days ago

    I know of a Walmart shelf stacker who ran after someone who grabbed a $5 hat on their way out. They had a run-in with the getaway car and ended up in a coma for two months and Walmart had to spend over $2m in medical bills.

    (the offenders were caught by police later that day, so it really wasn't worth the trouble to run after them)

    • mmmlinux 3 days ago

      If a hit and run hadn't been involved they wouldn't have gotten caught.

      • qingcharles 2 days ago

        It's something I've thought about. It's not totally clear from the police reports. I've read them through several times and the offender had hit about seven stores that day tearing off Rogaine en masse, and the cops seemed to be on their trail already. The hit-n-run certainly would have put a flame up their ass.

  • adamrezich 3 days ago

    Maybe there was something to the high-trust society we once had.

    Perhaps it had something going for it that we lost when we decided to forsake it.

    • _will_ 3 days ago

      The high trust society is "gone" in many segments of society, but I don't see that we've made a decision to forsake it. Forsaking implies renouncing or turning away from it intentionally.

    • boppo1 3 days ago

      And how did we 'forsake' it?

      • adamrezich 3 days ago

        When my mom attended the same high school I graduated from, in the 70s, kids who were hunters would leave firearms in racks on the back of their pickup trucks in the high school parking lot. Not only did said firearms never once get stolen or used to shoot anyone, but, such a thing was simply unthinkable.

        When I attended the same high school in the 00s, we once were put on a district-wide lockdown because some kid at the other high school all the way across town had inadvertently left his paintball gun in the back seat of his (locked) car—after a weekend of fun in the woods with his friends—in the school parking lot, and a security officer saw it.

        Now, today, we get periodic local PSAs urging people to not leave firearms in their locked cars in their own driveways at night, because people are breaking into cars, stealing the guns, and using them to commit crimes.

        I won't speculate on how we forsook it, but clearly something here has been forsaken. That the way things were a mere ~50 years ago seems unthinkably impossible today clearly speaks volumes.

  • radixdiaboli 2 days ago

    Someone has never worked retail. They know they can get away with it because pretty much any corporate store has a policy that employees can't try to stop them. An employee at a local REI was fired for trying to stop one of the daily thefts they were having.

    Point being, willingness to engage in violence has nothing to do with it.

dml2135 3 days ago

Getting rid of checkout clerks, forcing customers to use self-checkout, and then surveilling and policing said customers to make sure that the unpaid labor they are now performing is done flawlessly is just so dystopic.

IMO, if you want to have self-checkout, you need to accept a higher rate of loss. That's the tradeoff for replacing your employees with robots and forcing labor onto the consumer. You can't have your cake and eat it too.

  • HankStallone 3 days ago

    The small-town Dollar General I visit turned the second, usually-idle checkout lane into a self-checkout about a year ago. A few months later, they turned it off and haven't used it since.

    I suspect it just didn't make sense to have an employee outside smoking or sitting in the break room scrolling on a phone while the customers went through and maybe paid for their goods, when that employee could simply run the checkout counter.

  • HDThoreaun 2 days ago

    This is a crazy take imo. Grocery stores are way better with self checkout. No more lines, and Im legitimately faster than the cashiers ever were.

  • respondo2134 3 days ago

    self-checkout at a grocery store is so maddening. There are enough edge cases (discounted items, multiples, lack of barcodes, special deals) to make it painful if you have anything more than a few staples. And I'm sure it's also part of the disgusting push to barcode & box produce which is a negative for everyone but the suppliers & stores.

    >> IMO, if you want to have self-checkout, you need to accept a higher rate of loss

    I agree this is the logical conclusion, but obviously they're not going to accept it when you can throw a fraction of the labour savings to hire some cheap security theatre that reminds the honest people big brother is watching.

    • fyrabanks 3 days ago

      I was at a Whole Foods last year and was tired from driving for about 6hrs straight. I scanned one item, set up a paper bag on the right, and then mindlessly bagged every other item in my cart without scanning. I paid probably $3-4 on a $60 purchase.

      As soon as I got to the hotel and figured it out, I went back to correct the mistake--but imagine getting harassed or taken to the back for a careless error? I'm sure that happens more often than I hear about.

      (PS I am genuinely surprised their weight sensor, that flags an attendant, didn't go off. That thing usually trips if you breathe on it funny.)

      • autoexec 2 days ago

        The last time I forgot to scan something hiding the back of my cart I caught the mistake as I was leaving and ran to another self-checkout to scan the item. The one employee they had watching over at least 7 self checkout stations thanked me personally because apparently if the cameras caught the error the overworked employee would have been responsible and might have lost her job.

      • vwcx 3 days ago

        Given that Prime now displays itemized orders purchased at Whole Foods, imagine getting your Amazon account flagged/banned for your mistake...

      • mystraline 3 days ago

        Depending on jurisdiction, they record everything and do nothing until you pass a felony amount. Then, they respond.

        Target is well known in doing exactly this. A lot of shoplifters stay away from target past a 1 time hit.

    • lokar 3 days ago

      It’s not a universal replacement for a clerk, but it can be very useful.

      I can be through the whole process at CVS (with some random item like a birthday card) in about 30 seconds.

      • dml2135 3 days ago

        It's funny that you mention CVS. I went to use the human checkout at CVS last time I was there because the line for self-checkout was so long, only to be told "in order to check out at this register, you need to have a CVS extra-care card".

        I no longer shop at CVS.

neilv 3 days ago

Less relevant, but reminds me of my all-time favorite grocery store LP encounter, near MIT. The chain was running this big promotion with lots of tear-open prize tickets that are either coupons or game board pieces, so I had been visiting often, to buy ramen noodles (one ticket per package!) and I had a small stack of coupons in my wallet. I was checking my coupons for this visit in the middle of a center aisle, and was returning my wallet to my back pocket, when this nice middle-aged probably church-going woman store employee walked up, looked at me, and the "oh!" expression on her face said she was very surprised that I was stealing. She hurried off. When I get to the checkout, this middle-aged guy acting a bit like a drunk comes behind me and boxes me in, by sprawling across both the lane and the conveyor. The young checkout woman says to him, annoyed, "Not you again." The guy strikes up a conversation with me. "That's a nice backpack. ... If I had a backpack like that, people would think I was stealing something." It was an ordinary cheap bare-bones store-branded backpack. He's getting close to illegally detaining me, which would go extremely badly for him. To de-escalate, I do my best folksy code-switching, and pretend not to know what's going on. My hyperobservant mode also kicked in: there was abnormal maneuvers of multiple people from the other side of the checkouts. One young guy coming up with the others, my eyes dark to him, he sees I see him, and for some reason gets a look like he's noping the f right out of whatever is going down, and he spins 180 and quickly walks away. Eventually, this friendly and sensible person, who I took to be the manager on duty, comes up on the other side of the checkout, and we have a friendly conversation about the ticket promotion. I think she immediately realized that I was a good-natured MIT type, not a shoplifter. And I would guess she thought the LP guy was a clown who risks getting the store sued someday.

  • benchly 3 days ago

    Appreciate the story, but what's the hangup about naming these companies?

    It's not really a secret that retail LP generally abuses their role across the board and allows prejudace to run rampant in its ranks, giving that it is almost entirely comprised of people from backgrounds that lack any higher education and recieved a few months training at best to do what they do. Heck, step in any active American mall and you will encounter mostly white men who didn't quite have the chutzpa for the police academy, but still carry the guilty-til-proven-otherwise attitude.

    Source: I was LP briefly for TJX companies and left due to the rampant and accepted bigotry I encountered with them. In their case, it was that I was repeatedly told to target black women if I wanted to meet quota each month, since their own numbers said most apprehensions were black women and not one person in the LP heirarchy knew what confirmation bias or survivor bias was. Also, yes, they have quotas. I was put on their equivalent of a PIP the second month I was there for not meeting mine. We can rest assured that Kroger, Walmart, etc, use lots of the same tactics and quiet codes.

    • neilv 3 days ago

      > Appreciate the story, but what's the hangup about naming these companies?

      1. Social media today has strong mob behavior, which is one of the reasons I often default to not naming when you want to talk about a more general problem. In this case, it would probably be OK, but I defaulted to not. Think of it like a blame-free post-mortem for the org to learn from.

      2. I don't want to invite more grief from elements the stores and their bureaucratic mechanisms, if the mention of them online percolates up to corporate. The-coverup-is-worse-than-the-crime is a commonplace thing in corporate hierarchies, and if we're talking about a potentially dim/petty/underhanded person with access to power (e.g., the high-tech systems including features like facerec and maintaining profiles of ordinary people, and some data shared between companies) that could be a whole lot of grief for you. You can possibly eventually find out what happened, and sue, but the harm to you will be done, so better to just stay off the radar of sketchy employees of stores you frequent.

      • godelski 3 days ago

        I get this and tend to not name names either, but at the same time I also think the mob like behavior is a symptom of the rampant abuse. What's the old MLK Jr quote? So honestly I've been asking myself if not naming names is actually the best strategy here. I tend to also be willing to give benefit of the doubt. But it is clear that people are taking advantage of this behavior as well. So I guess the question is which failure mode is worse: corporations being caught in the cross-fire or corporations taking advantage of good nature? (There's definitely more complexity than this one question)

    • 4ggr0 3 days ago

      > I was repeatedly told to target black women

      not that i'm that surprised, but still shocking to read such things in 2025.

      • benchly 3 days ago

        I should have specified that I worked LP in the early 2000's but I doubt much has changed, since bigotry and racism do not seem to ever go away, especially when it's woven into the fabric of an institution.

        Lasted a mere 6 months at that job before I decided I could no longer turn a blind eye, since by then it had become clear to me that the problem was not isolated to just a few LP associates.

    • respondo2134 3 days ago

      My observations (Canada, bigger city): The LP people you see (ie in "uniform") are often visible minorities, often women. They're positioned to remind you "we're watching!" not pursue any action. At best they'll call emergency services (a health event as common as theft). The covert LP people seem to be big, white, young males - the same type you see at popular gyms. They're still easy to spot because you see a young dude putting the oddest selection of products in their basket (always a basket) as the follow a "suspicious" person around. Their game seems to typically be stop the known thieves, recover stuff and kick them out of the store. Physical confrontations are limited because of liability and only rarely do they call the cops. I'd expect the experience is different in the US or other environments.

      • FireBeyond 3 days ago

        > the same type you see at popular gyms. They're still easy to spot because you see a young dude putting the oddest selection of products in their basket (always a basket) as the follow a "suspicious" person around

        Hah, I was in JC Penney and I grabbed a handkerchief for a suit, and I packed it into my fist, to do a magic trick type thing. Went to find my fiancee, felt someone behind me. Except I looked back, and he hurriedly asked a sales associate some benign question about where to find X. I kept walking to my fiancee, who was looking at jewelry, and when I got there he ducked behind the counter, as if he worked there, and was poking at the register and talking to another sales associate. I pulled the handkerchief out of my closed fist, did some lame "ta da" thing to my fiancee, and dude looks disappointed and walks off, no longer pretending to be either an employee or customer.

    • itsanaccount 3 days ago

      > what's the hangup about naming these companies?

      Without snark I think we're on a site where being anti-corporate could hurt someones stock investments, naming companies is seen as rude.

  • bettyboo4 2 days ago

    It’s common sense to avoid putting things in your pocket in stores. What’s with the creepy write up about this? You sound like you were going to spaz out and attack multiple people if this escalated. Why not simply open your backpack and show them what’s inside? A lot of MIT types look like they haven’t been outside in months , school shooter types , so I don’t get that analogy either.

  • hearsathought 3 days ago

    > When I get to the checkout, this middle-aged guy acting a bit like a drunk comes behind me and boxes me in

    Is this a new jobs program? I've been seeing a lot of these middle aged/elderly guys with "Loss Prevention" on their shirts walking the aisles aimlessly in supermarkets and department stores. What's the point really when there are cameras everywhere?

bee_rider 3 days ago

The idea of a supermarket or department store is kinda “new-ish” (on some historical level), right? Like it is a post 1900 invention I think. Before this, most stores were full service. You go up to a merchant in the bazaar, or the grocer behind his stall, with a list, and they go into the inventory to grab the stuff for you.

The innovation of having customers grab their own stuff without supervision was required for all these massive super stores.

We shouldn’t compare the status quo of self-service with some shoplifting to an imaginary ideal of self-service with no shoplifting. We should compare it against the actual alternative of stores bottlenecked by clerks that can only serve one customer at a time (or at least stores small enough that a clerk can watch everybody doing their self-service). You have to pay those clerks!

Stealing is wrong. But some loss is a cost of doing business. People shouldn’t get irrationally obsessed about it, to the point where they think society is crumbling or whatever. Or make LP so annoying that they scare off normal customers.

  • khuey 3 days ago

    > We should compare it against the actual alternative of stores bottlenecked by clerks that can only serve one customer at a time (or at least stores small enough that a clerk can watch everybody doing their self-service).

    The modern version of an old time "full service" store is an e-commerce warehouse in an exurb with quick delivery and that actually works just fine for a lot of things. It's a big component of why the retail sector has been struggling over the past decade.

    • bee_rider 3 days ago

      Good point.

      It might be worth thinking about how these costs are accounted for. In the case of the big store, loss is taken by the store (of course they pass that along as higher prices, but it is ultimately the store’s problem). For deliveries, a good chunk of easy theft (stealing off your porch) is the customer’s problem usually. There’s some unfortunate socioeconomic crosstab there, I think: if you live in a nice neighborhood, theft is less of a problem. If you work from home, you can probably set things up to not leave a package out for too long.

      Seems like the burden is falling most squarely on people who live in tough neighborhoods and have to actually go to work.

      In some places Amazon has (had?) these self-service lockers where you could pick up your purchases. (Might have been a very college-town centric solution, or something?). It could be nice to see that standardized and spread out.

      • dghlsakjg 3 days ago

        Amazon still does lockers and other collection points.

        There is a whole business model built around being a package receiver for folks who don't want deliveries left on their doorstep. Most private PO box companies will receive packages for you, and there are apps that allow any business with a physical location to act as a package receiver for a fee per delivery. Often it is more convenient than residential delivery since you won't get delivery drivers falsely claiming they attempted delivery. When I used to travel a lot, I had a service that would receive mail and packages, and hold them until I was back in town. I think it was ~$10 month and well worth it.

    • underlipton 3 days ago

      Well, if you're actually paying for delivery. What's happening these days seems to be more of an offloading of that expense onto the deliverypeople. It "works" until a working vehicle becomes too expensive. Then, if you're lucky, you're paying the same amount to get your item in a week, when your house hits their algorithmically-generated route. Alternatively, deliveries could actually be priced marginally above cost (instead of below), and a lot of people can't afford it anymore. Good thing those retailers are still open. /s

  • bevhill 3 days ago

    These exist in retail space now, but you can't go there. DashMarts are full-service general stores that delivery drivers stop at to pick up orders. It's like a ghost kitchen but for Dollar General. If they'd open up a "civilian" window then I'd visit every day.

    • vel0city 3 days ago

      The Best Buy near me is halfway there. They split their previous retail location in half. One half is still a walk-in retail store experience, but much smaller than before and more focused on being a showroom for the more expensive things and only a handful of accessories actually around on the floor. The other half is pretty much a warehouse. Outside, one set of doors is now dedicated to curbside pickup from the warehouse side. In between the doors to the showroom area and the curbside, it's a big set of automated lockers to pick up orders 24/7.

      At a lot of the stores that offer it, the curbside pickup is hopping. Tons of associates constantly wheeling out cartloads of merchandise to an ever-rotating group of cars. More and more people opt for the curbside experience it seems, which is pretty much the full-service experience just more asynchronously. I do it from time to time, but typically not for grocery items as I usually don't like the experience of substitutions or the app saying they have something when they really don't.

Hilift 3 days ago

> have a lot of shoplifting here in recent years.

Grocery stores have a low profit margin. In 2020 it was 3%. In 2024 it was 1.6%. That is not a good number. Assume this number is two times worse in California or other areas with spontaneous looting. Lots of empty shelves with pictures of products you can pick up at the counter.

https://www.fmi.org/our-research/food-industry-facts/grocery...

  • mplewis 3 days ago

    > spontaneous looting

    Go outside and touch grass

    • bevhill 3 days ago

      I mean, who even steals anymore? These people are so out of touch.

claw-el 3 days ago

Any LP system will have false positive and false negative. If we can have a perfect LP system without false signals, I think self-checkout systems would have been more wide spread by now.

I was accused of not paying for certain items at a grocery store recently, and I explained that I bought those at another store. The LP person didn’t even ask to check the receipt from the other store. I proceeded with packing my groceries and went home.

I wonder if we can recognize that store people would want to reconfirm if we have correctly paid for the things we thought we bought, and we just answer them. No need to assume ill intent.

no_wizard 3 days ago

Wage theft is the largest form of theft in retail, out numbering shoplifting by a good margin.

Perhaps loss prevention should look at management for the stolen money

  • llm_nerd 3 days ago

    These are orthogonal. Maybe we should have max enforcement in both? Indeed, seems like separate groups should be enforcing both?

    However I suspect it's also an outdated claim. Shoplifting and other merchandise loss has exploded. In the past five years it has increased 100%+ in many areas. It has almost been normalized where some groups will proudly boast about how they've scammed and stole, especially at self checkouts.

    I have zero problem with max enforcement. I'm not a thief and if you have a thousand AI cameras tracking my every move through the store, I simply do not care. I also don't see a particularly slippery slope about systems that highlight the frequent thieves. Further I appreciate that retail operates at a pretty thin margin, so every penny they save (both on labour and by catching/preventing thefts) is actually good for law abiding society. So more of it, please.

rapnie 3 days ago

Some time ago I had a mild case of cerebral palsy, enough to slightly distort my facial features. And sure enough that made the AI flag me frequently for 'grocery frisking' by suspicious personnel in the supermarket where I am regular customer for years. That means nothing anymore. The supermarket is a factory, and you are a shopping trolley, a wallet, and a potential thief.

  • pcthrowaway 3 days ago

    I'm assuming you mean Bells Palsy, not Cerebral Palsy.

    I haven't heard of a short-term Cerebral Palsy, but then again I'm not an expert.

    • rapnie 3 days ago

      You are correct, it was Bells Palsy, thanks for correcting me.

underlipton 3 days ago

Yeah, none of it really works anymore. I'm at the point where my desired approach is, "Give everything away and people be f*cking adults about only taking what's needed, and good stewards of what's taken." It's obvious that all of the socioeconomic guardrails do exactly zero, because downstream of "rich people doing whatever the f*ck they want" is "poor people also doing whatever the f*ck they want, just more desperately". Let there be chaos for a moment, and when everyone realizes that shortages and waste suck, we'll self-organize a better protocol. But these thousand bandages over the festering wound of a culture with a completely disordered relationship to goods can't keep it all together but for so long.

itsanaccount 3 days ago

> at one upscale grocery chain > a chain pharmacy

so you're complaining, but also defending the position of the companies and intentionally refusing to name them.

its like you dont know you're in a class war here, and you'll be sick of these increasingly authoritarian practices until you fight back.

nfriedly 3 days ago

In my teenage years I worked at a k-mart that hired a Loss Prevention guy sometime after they hired me.

The LP guy caught a few non-employee shoplifters, but there kept being more loss until eventually an employee - one who had been there a long time - stole something on camera. It turned out to be the employee who had installed all of the cameras, but apparently he just got brazen/sloppy.

After that he got arrested and I never saw him again, and a few months later the LP guy moved on because the store's losses had dropped to more acceptable levels.

A couple of years later, the store closed down.

jimmydddd 3 days ago

Any idea (besides the mask) why they picked you? Are you part of a visible minorty group?

bmn__ 3 days ago

[flagged]

  • bee_rider 3 days ago

    Anybody reading down from here, note that you are entering the zone of mostly evidence free ideological-team-signaling posting. Let’s all get out our jerseys and tell everybody how society actually works.

  • scoopdewoop 3 days ago

    Glad to hear you love laws, you can start with wage theft: comparable in scale, basically unenforced

  • ruszki 3 days ago

    AFAIK improving on poverty is a more effective approach.

    • victorbjorklund 3 days ago

      Not only poor people shoplift. Guessing the majority of shoplifting is done by people not living in proverty.

      • UncleMeat 3 days ago

        Guessing is a great method of directing criminal justice policy.

    • andy99 3 days ago

      Is there evidence of that? That seems to have been the prevailing view over the last many years, and it's not clear to me that it's improved anything. There seems to be more homeless camps, more petty crime, more drugs.

      • ruszki 3 days ago

        According to this for example, the correlation is significant: https://scholarworks.wmich.edu/cgi/viewcontent.cgi?article=1...

        Also it’s absolutely not prevailing in America. Especially in a European sense.

        But even when you push to a good direction, it can be misleading. Like Portugal legalised hard drug usage, but they slashed funds of organisations helping to drug addicts. Of course, you will have a problem after a while (and they have now), even when decriminalisation is a good step. But politicians can pretend that that’s the “prevailing view”, while they just make some pretexts to point their finger to the “prevailing view”.

      • matthewdgreen 3 days ago

        The drive for increased penalties is very deeply rooted in the human psyche because it works extremely well in smaller societies on the order of 100 people, so we’re tempted to believe that it works in modern cities with hundreds of thousands to millions of people. In real life the evidence seems to be pretty mixed. As far as I can tell, shoplifting today breaks down into two categories: (1) dumb kids, who don’t much care about your example, and (2) professionals who are monetizing shoplifting by reselling stolen goods on platforms like Amazon. If you want to deal with the large-scale problem, you’d probably focus on (2).

      • giraffe_lady 3 days ago

        Where do you live where that's the prevailing view? Where I am police funding has increased year after year for decades, and people are routinely prosecuted and jailed for petty offenses. For the most part bmn's position is the prevailing view, they have already gotten what they're asking for and it has failed to achieve those goals. At what point are we going to acknowledge the evidence and try something else.

        • randallsquared 3 days ago

          In places that have more crime, they typically don't prosecute effectively. A significant chunk of NYC's shoplifting was just ~350 people, if I remember the NY Times article correctly from a few years back, but they just keep getting released back to do more of it, while more and more steps are taken by private businesses in response, like locked cases and limited hours, the burden for which is more keenly felt by the poor.

      • immibis 3 days ago

        Is it rich people in the homeless camps?

    • 9cb14c1ec0 3 days ago

      People from every socioeconomic level steal, and the motivations vary far more widely than simple need. It has much more to do with personal ethics than the amount of money you can afford to spend.

    • FirmwareBurner 3 days ago

      It's not mutually exclusive. Just because poverty exists you shouldn't legalize theft, as that hurts both business and the community as a whole, since nobody wants to run a business and create jobs where there's a lot of crime so then the entire community spirals down into a shithole.

      • aaronbaugher 3 days ago

        Yep. Eventually the businesses shut down the stores that have too much theft to be profitable; then people complain about problems like food deserts and accuse the businesses of isms; then well-meaning people elect politicians who promise to make it all better; then the politicians use tax breaks, sweetheart deals, and social pressure to get the businesses to open stores in those areas again.

        The cycle continues because we can't learn a lesson that sticks for more than a generation, and the next generation thinks it'll be better this time because they care more than their parents did.

  • snarf21 3 days ago

    So your solution is to put people who are desperate enough to steal say $500 of goods from a pharmacy into jail at a cost of $50K+? As others have said, that money is better spend helping these people out of poverty or helping them with their addictions rather than trying to "teach them a lesson".

    • bevhill 3 days ago

      Organized crime or a disorganized black market supply chain aren't desperate.

  • amanaplanacanal 3 days ago

    That would require spending more tax dollars on law enforcement and courts, and almost nobody wants to do that.

  • closewith 3 days ago

    > Put the criminals in prison. Do it often enough, and shoplifting ceases to be a problem of plague-like proportions. Big fan of accountability and immediate personal consequences and enforcing the law.

    This just doesn't work. A high-trust society cannot be built by force.

    > I am fatigued of the suicidal and deleterious empathy of those in charge who refuse to take second-order effects into account.

    The irony here is palpable. An increasingly desperate poverty class with no hope of social mobility has many second-order effects, and none of them can be policed out of existence.

    • RugnirViking 3 days ago

      > A high-trust society cannot be built by force.

      Imo we're kinda in the worse quadrant of whats possible.

      You can either have high visibility/force of prevention efforts or low. And you can have high actual rates of crime or low.

      Imo we currently have low actual rates of crime (you see people saying oh its rampant in California or whatever but im not there and can't make an accurate assessment of it over the internet) and highly visible (damn near pervasive) efforts at preventing crime in almost every corner of our lives. "please don't abuse our staff" "cctv in operation", facial recognition, constant assumptions that you are a threat. If I didn't know better its almost like they "want" people to be criminals -- it seems like according to some other threads there are at least some people whose jobs it would make easier

      • UncleMeat 3 days ago

        It is amazing to me that we have have failed so completely to report on the miraculous drop in crime rates over the past 30 years. People consistently report that crime is up, even when presented with contradictory evidence.

        A major part of the problem, in my estimation, is that a lot of people don't actually perceive crime as crime but instead perceive divergence from their expected social hierarchies as crime. This is how you get people saying that crime in DC is high because they saw a person that looked homeless sitting on the metro. Although sitting on the metro is legal, a poor person doesn't "belong" there so this is seen as evidence of crime.

    • 9cb14c1ec0 3 days ago

      High trust societies can only exist when there are consequences for things like theft.

      • closewith 3 days ago

        All examples of high trust societies show that those consequences must be social, because _by definition_, in a high-trust society, you must trust other people to do the right thing.

        A punitive dictatorship or police state is not a high-trust society, even though laws may be strictly enforced. Likewise, in a high-trust society, behaviour is expected to be good and moral, even where not mandated by law.

    • cooper_ganglia 3 days ago

      A high-trust society cannot be built any way other than force!

      Once you've removed the dredges of society (by force), all of the good, law-abiding citizens have better lives.

      • closewith 3 days ago

        What you're describing is a police state and has never resulted in a high-trust society.

    • randallsquared 3 days ago

      > This just doesn't work. A high-trust society cannot be built by force.

      To badly quote Mead, "It's the only thing that ever has". If the incentives are such that defecting becomes less attractive, defection will decrease.

      • bee_rider 3 days ago

        I don’t think that’s what a high trust society is. In fact, I’m pretty sure the whole point of the thing is that people in a high trust society don’t defect even when they don’t think they’ll get caught, because they understand that not-defecting is part of the bargain everybody is engaging in to keep the good thing going.

      • closewith 3 days ago

        You're just plain wrong. You can enforce compliance - a police state - but it inevitably worsens outcomes for both people who commit crimes and their victims.

        But that isn't a high-trust society. In fact a high trust society requires minimal formal policing by definition (and a _lot_ of informal policing by parents, families, friends, and communities).

        High-trust societies aren't without their problems, too, as trust is regularly abused.

    • bko 3 days ago

      What do you mean "this just doesn't work"?

      You do understand that an overwhelming majority of crime and overall anti social behavior is done by a tiny percentage of people. Remove those people and you spare the rest of us.

      For instance, the number of prisoners that have had 15 or more prior arrests is over 26%.

      You can just have a 15 strikes and you're out policy and make a huge impact. Once these bad actors are out of society, high trust can be built. Stop letting a tiny percentage of people terrorize the rest of us.

      It's not about poverty and ironically the biggest victims of this criminal behavior are poor people. Poor innocent people deal w theft, getting hassled and other consequences of criminal behavior at a much higher rate. It's not compassionate to let them suffer.

      https://mleverything.substack.com/p/acceptance-of-crime-is-a...

      • UncleMeat 3 days ago

        > You do understand that an overwhelming majority of crime and overall anti social behavior is done by a tiny percentage of people.

        Are you including all the bosses committing wage theft in this? Or are we only looking at a particular kind of crime?

      • closewith 3 days ago

        > What do you mean "this just doesn't work"?

        What I mean is that it doesn't work. Your proposal only increases crime, only deepens poverty, only worsens society.

        > You do understand that an overwhelming majority of crime and overall anti social behavior is done by a tiny percentage of people. Remove those people and you spare the rest of us.

        And yet, this policy has never worked. Three-stikes laws never work. Increased policing and more comprehensive criminal legislation never works. As long as the circumstances that caused the criminality persist, the problems returns ever more entrenched.

        > It's not about poverty and ironically the biggest victims of this criminal behavior are poor people. Poor innocent people deal w theft, getting hassled and other consequences of criminal behavior at a much higher rate. It's not compassionate to let them suffer.

        You are correct that the poorest suffer the most. As a society, we should aim to eradicate the poverty. Anything short of that is symptom control.

      • cnity 3 days ago

        A policeman's job is only easy in a police state.

  • Henchman21 3 days ago

    Where is your empathy for your fellow man?

    • DaSHacka 3 days ago

      Empathy for the criminals making the rest of us deal with these increasingly patronizing technologies?

      But don't worry, I'm sure they stole that Milwaukee drill set to eat it, and only shoplift the bare necessities.

      • flir 3 days ago

        >>fellow man

        >criminals

        Nice bit of dehumanizing language there.

      • Henchman21 3 days ago

        Yes. I presume you’re not capable of empathy, given your comment. Punishments don’t stop people being hungry, and they sure don’t stop people from stealing when they are hungry.

        The fact that you’re unable to at least sympathize is pretty pathetic.

        • DaSHacka 3 days ago

          Yeah my bad, I'm sure the drill tasted amazing. Probably enough calories to feed a family of 3.

cooper_ganglia 3 days ago

>an N95 is a good idea in a pharmacy on a college campus, where the Covid factories that are college students will go

Did I just step into a time portal to 2022? Have you... been in a coma for the past several years? haha

  • stripe_away 2 days ago

    My wife is diabetic, which means she is at higher risk from covid. My parents are old.

    I have a duty to my family to protect them, and if that means wearing a mask to reduce my risk of getting covid, then their safety overrules my own comfort.

    I have a duty to protect my fellow citizens. Some of them are also vulnerable to covid, though I don't know them personally.

    The scientific proof of association between school (esp school start) and the spread of disease goes back over 100 years. I see no reason it would be different for covid, perhaps even stronger for covid where many college age people would be asymptomatic or low symtpoms.

  • neilv 3 days ago

    In a town of big-name universities, where people are constantly coming and going from all around the world, and the reality of students living and socializing heavily, in cramped conditions, often with little sleep... Covid still seems to be "in the air".

    Most people no longer wear masks in stores here, but there are some. And some employees do as well. Including the person at/near the customer service desk of the grocery I mentioned, I think the last 2 times I was in there.

    • chasd00 3 days ago

      meh if you don't have kids and really want to experience highly contagious viris then take a stroll through a day care. You'll be feeling symptoms before you get back to your car.

  • HDThoreaun 2 days ago

    Wearing a mask when in a building of sick people remains a good idea

  • bevhill 3 days ago

    Peak COVID never ended. It's more important now than ever to stay vaccinated, maintain social distance, and mask up.

    • wizzwizz4 3 days ago

      COVID is down from its peak, as I understand. It's just very much not gone, and by no means less nasty. We had the opportunity to wipe it out with a short, synchronised global lockdown, and we squandered it, and now it's like plague.

      • ebiester 3 days ago

        We never had that chance because you cannot coordinate 8 million people, much less 8 billion. And nobody was going to shut down all the coordination points of society such as grocery stores, pharmacies, and hospitals.

        The CDC knew this at the time. The "flatten the curve" message was "slow things down enough until we know more and can avoid our hospitals from being overwhelmed and more people dying."

      • Manuel_D 3 days ago

        A short global lockdown? China pursued the zero COVID policy for two years. Even highly restrictive measures weren't enough to stem it.

        COVID is no longer a novel virus and its deadliness has vastly decreased. Yes it is by any reasonable understanding of the phrase, COVID is "less nasty". At its peak, 20,000 people were dying each week due to COVID in the US. Presently that figure sits around 200.

        • wizzwizz4 3 days ago

          Its immediate deadliness has decreased, but it still causes cardiopulmonary and brain damage, and effects are cumulative with repeated exposure, and now it's endemic and frequently asymptomatic. Differently nasty, but not less nasty.

      • wiredpancake 2 days ago

        From all accounts, it appears to be "less nasty". Espically with the advent of vaccines.

        COVID is also nothing like the plague, that is a major illogical jump. Early pandemics, such that in the Sasanian Empire, had a 25-50 million deaths (depending what century you draw the line). The Black Death was particularly deadly, with an estimated mortality rate of 70%.

        How you can suggest COVID is now the plague is just absurd. You also make a very unfounded conclusion that if we "just stayed in doors a little bit more guys!" we would of solved it. Delusional.

        • wizzwizz4 2 days ago

          Not more: sooner (and, as clearly stated in my previous comment, less). By the time most countries were doing lockdowns, it was to prevent their local health systems from completely collapsing, not to contain and eliminate the disease in any real sense.

          I think the comparison to plague is accurate, since quarantine and social distancing were effective in reducing mortality during the Black Death, as were plague vaccines.