> We should compare it against the actual alternative of stores bottlenecked by clerks that can only serve one customer at a time (or at least stores small enough that a clerk can watch everybody doing their self-service).
The modern version of an old time "full service" store is an e-commerce warehouse in an exurb with quick delivery and that actually works just fine for a lot of things. It's a big component of why the retail sector has been struggling over the past decade.
Amazon still does lockers and other collection points.
There is a whole business model built around being a package receiver for folks who don't want deliveries left on their doorstep. Most private PO box companies will receive packages for you, and there are apps that allow any business with a physical location to act as a package receiver for a fee per delivery. Often it is more convenient than residential delivery since you won't get delivery drivers falsely claiming they attempted delivery. When I used to travel a lot, I had a service that would receive mail and packages, and hold them until I was back in town. I think it was ~$10 month and well worth it.
Well, if you're actually paying for delivery. What's happening these days seems to be more of an offloading of that expense onto the deliverypeople. It "works" until a working vehicle becomes too expensive. Then, if you're lucky, you're paying the same amount to get your item in a week, when your house hits their algorithmically-generated route. Alternatively, deliveries could actually be priced marginally above cost (instead of below), and a lot of people can't afford it anymore. Good thing those retailers are still open. /s
Good point.
It might be worth thinking about how these costs are accounted for. In the case of the big store, loss is taken by the store (of course they pass that along as higher prices, but it is ultimately the store’s problem). For deliveries, a good chunk of easy theft (stealing off your porch) is the customer’s problem usually. There’s some unfortunate socioeconomic crosstab there, I think: if you live in a nice neighborhood, theft is less of a problem. If you work from home, you can probably set things up to not leave a package out for too long.
Seems like the burden is falling most squarely on people who live in tough neighborhoods and have to actually go to work.
In some places Amazon has (had?) these self-service lockers where you could pick up your purchases. (Might have been a very college-town centric solution, or something?). It could be nice to see that standardized and spread out.