Comment by iconara

Comment by iconara 6 days ago

176 replies

> "Then, in late June 2011 […] I faced a medical emergency requiring immediate surgery and a eight-week recovery period confined to bed. […] On July 1, 2011, HP launched the TouchPad tablet running WebOS 3.0 […] The launch was botched from the start. HP priced the TouchPad at $499 to compete directly with the iPad, but without the app ecosystem or marketing muscle to justify that premium. The device felt rushed to market, lacking the polish that could have helped it compete."

He claims to have been working with Palm closely for a year, yet he somehow must have missed how bad things were. The product was a week or two away from launch when he had to step away. To me it sounds like the bad decisions had already been made.

bluGill 6 days ago

The price was likely too high, though that is debatable. However the real take away is if you want something like this to work out you need to invest in to for years. There is nothing wrong with getting the size of the market wrong by that much - it happens too often for anyone to call it wrong. It isn't clear what was predicted, but marketing should have predicted a range of units sold (and various price points having different predicted ranges!).

They didn't have the app ecosystem - no surprise. However the only way to get that ecosystem is years of investment. The Windows phone failed a couple years latter for similar reasons - nice device (or so I'm told), but it wasn't out long enough to get a lot of apps before Microsoft gave up on it.

  • joecool1029 6 days ago

    > There is nothing wrong with getting the size of the market wrong by that much - it happens too often for anyone to call it wrong. It isn't clear what was predicted, but marketing should have predicted a range of units sold (and various price points having different predicted ranges!).

    Shout out to the Itanium sales forecast: https://upload.wikimedia.org/wikipedia/commons/8/88/Itanium_...

    • duskwuff 6 days ago

      And its inverse, the IEA solar energy forecast: https://en.wikipedia.org/wiki/File:Reality_versus_IEA_predic...

      (This version of the graph is pretty old, but it's enough to get the flavor. The rate of new installations is still increasing exponentially, and the IEA continues to predict that it'll level off any day now...)

      • grapesodaaaaa 6 days ago

        If they keep predicting that, eventually they’ll be right!

        (It’s hard to harvest more power from a star than a Dyson sphere is capable of)

      • melbourne_mat 6 days ago

        Those 2 charts are amazing! At least the Itanium people adjusted their curves downward over time, looks like the IEA just carried on regardless!

    • c-linkage 6 days ago

      Holy cow was that forecast bad!

      It reminds me of a meeting long ago where the marketing team reported that oil was going to hit $400/bbl and that this would be great for business. I literally laughed out loud. At that price, gasoline would be about $18/gal and no one could afford to move anything except by ox cart.

      • Marsymars 6 days ago

        > At that price, gasoline would be about $18/gal and no one could afford to move anything except by ox cart.

        Just for some rough math here - I’m currently paying around $1.20/L for gas, and crude oil cost is roughly half of that, so if crude went up by 6x, I’d be looking at $5/L for gas. Gas is currently about 20% of my per-km cost of driving, so that price increase at the pump would increase my per-km cost by about 60%.

        FWIW that’s roughly the same per-km cost increase that people have voluntarily taken on over the past decade in North America by buying more expensive cars.

        (Though this does apply to personal transportation only, the math on e.g. transport trucks is different)

    • ghaff 6 days ago

      Itanium needs a lot longer discussion than can be covered in an HN comment.

      https://bitmason.blogspot.com/2024/02/the-sinking-of-itanic-...

      • chasil 6 days ago

        I think Bob Colwell's account is the clearest short synopsis.

        https://www.sigmicro.org/media/oralhistories/colwell.pdf

        'And I finally put my hand up and said I just could not see how you're proposing to get to those kind of performance levels. And he said well we've got a simulation, and I thought Ah, ok. That shut me up for a little bit, but then something occurred to me and I interrupted him again. I said, wait I am sorry to derail this meeting. But how would you use a simulator if you don't have a compiler? He said, well that's true we don't have a compiler yet, so I hand assembled my simulations. I asked "How did you do thousands of line of code that way?" He said “No, I did 30 lines of code”. Flabbergasted, I said, "You're predicting the entire future of this architecture on 30 lines of hand generated code?" [chuckle], I said it just like that, I did not mean to be insulting but I was just thunderstruck. Andy Grove piped up and said "we are not here right now to reconsider the future of this effort, so let’s move on".'

    • wmf 6 days ago

      The plan was to artificially suppress x86-64 to leave customers with no real alternative to Itanium. The early sales projections made sense under that assumption.

      • saghm 6 days ago

        I had heard that it wasn't suppression as much as just not making it a thing at all, and that AMD used the opportunity to extend x86 to 64-bit, and Intel was essentially forced to follow suit to avoid losing more of the market. It also explains why the shorthand "amd64" is used; Intel didn't actually design x86_64 itself.

  • lukevp 6 days ago

    Windows phones were incredible, the OS was the most responsive at the time by far. No apps though. They were building in Android app support when they pulled the plug.

    • 7thaccount 6 days ago

      Upvoted as my experience was similar. I owned 3 windows phones over the years and they were always an absolute joy. The UI was very polished, the call quality was terrific, the camera was awesome, and it did have plenty of apps even if it was a tiny percentage of android or iPhone. To be honest though, I've never been one to care about apps. My experience was anyone who actually took the time to play with one loved it. The hard part was getting people to give it a try. AT&T also did an awful job at the store too as none of their employees knew anything about it.

      • LTL_FTC 6 days ago

        I worked as a Sales Consultant for AT&T wireless during this period. They really did do a great job training the employees. We attended day long trainings and we were each given windows phones as our work phones. I loved my Samsung and Nokia Windows phones and was quite knowledgeable. The issue was that we were commissioned-based employees. What do you think sales people pushed: the iPhone with an entire wall of accessories or the Windows phone with two cases? Employees needed to have their commission structure altered to benefit significantly more from each windows phone sale if this was ever to succeed. This is why iPhone competitors failed initially, the sales people took the path of least resistance and more money, just like most would.

      • cycomanic 6 days ago

        While I agree that Windows phone was actually quite nice, I wish they didn't have to kill Meego to make it by planting a mole CEO at Nokia.

        If you think Windows phone was great you should have seen the Nokia N9. Still one of the best phones I ever owned.

        • TheAmazingRace 6 days ago

          The Nokia N9 was also the last phone by Nokia to be made in Finland. After that, and the whole brand licensing to HMD thing happened, Nokia-branded phones were made in China going forward. Such a shame.

      • klank 6 days ago

        Glad to hear this sentiment, even all these years later. We got there finally, we really did. But oh my, was it a journey. The effort (and investment ms put in) moving mobile computing/devices forward during that time is (IMO) an under song but major part of the work required to get to the modern day cell phone/embedded device.

        (I worked at ms starting during ppc/tpc era through wm)

      • justrudd 5 days ago

        This made some memories pop. I was on the camera and photo app team. I was not an integral part at all. I think most of my code never made it into the app because being part of that org was a shocking experience. I came from building web apps in an org that got shut down to writing mobile apps that used the Windows build system. My psyche was not prepared.

        But I remember I worked with 2 of the smartest people I’ve ever worked with - guy named Mike and guy named Adam. To this day I miss working with them.

      • RajT88 6 days ago

        The only Windows Phone people I know either worked for Microsoft, or were Microsoft superfans. (And the one friend who liked to just be a contrarian - this time he was right, but he's usually wrong)

    • wvenable 6 days ago

      We pulled out an old Windows Phone from a drawer at work a few years ago. I had never used one before but I was actually quite impressed with the fluidity and design of the UI. The design was a little dark but I could understand now what it had it's fans.

      Ironically Microsoft is a company that knows that apps make the platform more than anything else and they botched it so badly.

      • Mountain_Skies 6 days ago

        They shot themselves in the foot right out the gate by trying to copy Apple's $99 annual fee for developers to publish their apps. Whatever initial enthusiasm there was for Windows Phone quickly disappeared when they added that requirement. When they finally figured out it wasn't going to be a new revenue stream, they reduced it for a while instead of eliminating it. When they finally realized just how badly they had messed up and removed all the fees, most developers had already moved on and never gave Windows Phone another look.

        It reminds me of the failure of Windows Home Server. It was removed from MSDN because the product manager said developers needed to buy a copy of it if they wanted to develop extensions and products for Home Server. Very few bothered. However many dozen licenses the policy lead to being purchased was dwarfed by the failure of the product to gain market share. Obviously that wasn't only due to alienating developers but it certainly was part of it.

      • nkrisc 6 days ago

        Up until 2011 I was still using one of those Samsung phones with the slide out keyboard, maybe an Intensity II or something. My first smartphone was a Windows phone, an HTC Titan. I really liked the phone and the OS - I thought it was very well done. The only problem: the app store was complete shit. There were barely any apps and the ones that were there were trash barely discernible from malware.

        After about a year I bought a Nexus 4 instead.

    • goosedragons 6 days ago

      WebOS was incredible on phones too. Android and iOS basically mined the Palm Pre for ideas for years. In 2010 I had a phone with touch based gesture navigation, card based multitasking, magnetically attached wireless charging that displayed a clock when docked.

    • ssl-3 6 days ago

      Indeed.

      As part of a carrier buyout a ~decade ago, my then-partner was given a "free" phone. IIRC, it was a Nokia something-or-other that ran Window 8 Mobile.

      The specs were very low-end compared to the flagship Samsung I was using. And as a long-time Linux user (after being a long-time OS/2 user), I had deep reservations about everything from Microsoft and I frankly expected them to be very disappointed with the device.

      But it was their first smartphone, and the risk was zero, so I didn't try to talk them out of it.

      It was a great phone. It was very snappy, like early PalmOS devices (where everything was either in write-once ROM or in RAM -- no permanent writable storage) were also very snappy. The text rendering was great. It took fine pictures. IIRC, even the battery life was quite lovely for smartphones of the time.

      Despite being averse to technology, it was easy enough for them to operate that they never asked for me help. And since they'd never spent any time with the Android or Apple ecosystems, they never even noticed that there were fewer apps available.

      Their experience was the polar opposite of what I envisioned it would be.

    • virtue3 6 days ago

      I was a developer for Carrier apps. It was by far the best mobile developer experience by a landslide.

      Really staked my career on it because of that. Whoops.

      Wasn't until react launched that I felt there was finally a better system for frontend development.

    • patchtopic 6 days ago

      A long time ago I was given an Android, Apple, and MS-windows phone to evaluate as company phones for the company I worked for. the MS-windows phone crashed almost straight out of the box. and crashed again. and again.

    • blackguardx 6 days ago

      My Nokia Lumia 521 running Windows was the best phone I've ever owned. But when MS bought Nokia, they pushed out an update that made it really slow and buggy.

    • yftsui 6 days ago

      My experience with Windows phone around 2010 was exact opposite, very slow and clumsy. I recall I tried a HTC phone on WM 6.5, far behind iPhone 3GS

      • mardef 6 days ago

        That was Windows Mobile, which was the end of the line of the old Windows embedded line vs Windows Phone, the brand new OS made for modern (at the time) smartphones.

        WP7 was the first of the new OS

        • kcb 6 days ago

          Windows Phone 7 was another OS. Windows Phone 8 was the next totally incompatible OS just couple years later.

    • pantalaimon 5 days ago

      > They were building in Android app support when they pulled the plug.

      That then became WSL1

    • cyco130 6 days ago

      It also had the best “swipe” text typing mode for Turkish. iPhone got it very recently and it’s close to useless and Android one was meh last I checked.

      • Marsymars 6 days ago

        I’d say for English too. I don’t know about non-standard keyboards, but WP swiping was better than both the stock iOS keyboard and gboard.

    • jaoane 6 days ago

      Windows Phone was good if you liked staring at "Resuming..." screens all day.

      • kalaksi 6 days ago

        You don't have to be snarky. If you actually have something to say, just say it so people can understand what you're even talking about.

  • KronisLV 6 days ago

    > The price was likely too high, though that is debatable.

    To me it feels like even in the modern day, products that would be considered okay on their own are more or less ruined by their pricing.

    For example, the Intel Core Ultra CPUs got bad reviews due to being more or less a sidegrade from their previous generations, all while being expensive both in comparison to those products, as well as AMD's offerings. They aren't bad CPUs in absolute terms, they're definitely better than the AM4 Ryzen in my PC right now, but they're not worth the asking price to your average user that has other options.

    Similarly, the RTX 5060 and also the Intel Arc B580 both suffer from that as well - the Arc card because for whatever reason MSRP ends up being a suggestion that gets disregarded and in the case of the entry level RTX cards just because Nvidia believes that people will fork over 300 USD for a card with 8 GB of VRAM in 2025.

    In both of those cases, if you knocked off about 50 USD of those prices, then suddenly it starts looking like a better deal. A bit more and the performance issues could be overlooked.

    • cogman10 6 days ago

      The major complaint I have with the 5060 is it offers me no reason to update my 3060 Ti. It's 2 generations out and is somewhere around a 10% performance increase at roughly the same power envelope.

      It seems like the only trick nVidia has for consumer cards is dumping in more power.

  • fakedang 6 days ago

    There was another reason behind the Windows phone failure and the lack of apps - Google blocking Microsoft from using its platform native APIs. Microsoft weren't allowed to use, for eg, the YouTube API natively, so the "native" Windows OS app for YouTube had to use roundabout methods of getting YouTube data.

  • vjvjvjvjghv 6 days ago

    I remember doing some apps for Windows Phone and it really seemed they hated devs. Constantly breaking small things and then the switch to 10 made me give up. It was a nice OS though

    • codr7 6 days ago

      Nokia made some pretty nice phones there for a while, and the OS looked pretty usable by Microsloth's standards.

      I blame Ballmer, he's like Steve Gate's less intelligent but at least as evil brother.

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  • adastra22 6 days ago

    > There is nothing wrong with getting the size of the market wrong by that much

    Remember that the Apple Watch did this. The initial release was priced way outside of market conditions--it was being sold as a luxury-branded fashion accessory at a >$1k price point on release. It was subtly rebranded as a mass-affordable sports fitness tracker the next year.

    • microtherion 6 days ago

      I believe you are mistaken, in several aspects:

      1) Entry level watch models were available for about $400 right away, which is still more or less the starting point (though due to inflation, that's a bit cheaper now, of course).

      2) Luxury models (>$1K price) are still available, now under the Hermès co-branding.

      The one thing that was only available in the initial release were the "Edition" models at a >$10K price point, but there was speculation that this was more of an anchoring message (to place the watch as a premium product) and never a segment meant to be sustained.

      https://en.wikipedia.org/wiki/Apple_Watch

      • adastra22 6 days ago

        The luxury watch was released in April 2015. The cheaper stainless steel model wasn't released until the fall event a few months later.

        But I was talking about branding and marketing; sorry if that wasn't clear. At release the Hermes and "Edition" models were the story. The Apple Watch was the next fashion accessory. You couldn't even buy it at an Apple Store -- you could get fitted, but had to order it shipped to store. But the Hermes store next door had the expensive models in stock.

        It wasn't until 2016 that Apple partnered with Nike and changed their branding for the watch to be about health and fitness.

        • microtherion 5 days ago

          Yes, I agree that health and fitness are a much bigger part of the branding now than they were initially (but the basic features were there right from the beginning — I remember sitting in town halls, with "pings" ringing out at 10 to the hour, and everybody standing up for a minute).

      • ghaff 6 days ago

        That comports with my memory. I have no idea what Apple's internal sales projections were. But there was a ton of nerd and tech press criticism to the effect that young people didn't wear watches any longer so obviously this was a stupid idea for a product.

        Even if I'm not really sold for day-to-day wear because of the limited battery life, I do have one.

      • rurban 5 days ago

        Entry level watches are available from China for €40, with everything but Maps. Huawei/Honor Magicwatch 2 e.g.

        • microtherion 5 days ago

          Sure. My point was that entry level APPLE watches never changed much in their price point.

    • [removed] 6 days ago
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  • agumonkey 6 days ago

    To me that was the issue, they wanted a 'me too' product without the belief behind to back it.. it was a fine device at the time, a little nicer than all the android tablets around.

  • detourdog 6 days ago

    What I find interesting about your comment is that iPhone launched with out an ecosystem and 4 years later a. App Store was tabled stakes.

    • detaro 6 days ago

      The iPhone opened up the smartphone market to many many more people.

      We had smartphones before, but it didn't need to convert their tiny userbase to be a success (and I know some people who stuck with PocketPC-based smartphones for quite a while, because they had their use cases and workflows on them that other smartphones took time to cover).

      Once the smartphone for everyone was a category, it was much more fighting between platforms than grabbing users that weren't considering a smartphone before. And after the initial rush that takes much more time to convince people to swap, and obviously app support etc is directly compared. (e.g. for me personally, Nokias Lumia line looked quite interesting at some point. But I wasn't the type to buy a new phone every year, by the time I was actually planning to replacing the Android phone I had it was already clear they'd stop supporting Windows Phone)

      • ghaff 6 days ago

        I got a Treo in 2006 mostly because I had a badly broken foot and needed an alternative to carrying a computer on some trips. Didn't get an iPhone until a 3GS or thereabouts in around 2010.

    • raisedbyninjas 6 days ago

      Apples app store was 3 years old at that point and white hot. The Samsung Galaxy was 2 years old then. If they wanted to go to market with an unpolished product differentiated with a few nifty features, they'd need to spend months paying loads of money to devs to fill out their app store to have a chance.

    • scarface_74 6 days ago

      And Apple only sold 10 million iPhones the first year out of 1 billion phones that were sold that year. Jobs himself publicly stated his goal was 1% of the cell phone market the guest year

  • timewizard 6 days ago

    > is years of investment.

    Or just don't be greedy and have an open store ecosystem that doesn't seek to extract money from it's own developers.

    > to get a lot of apps

    Phones are computers. For some reason all the manufacturers decided to work very hard to hide this fact and then bury their computer under a layer of insane and incompatible SDKs. They created their own resistance to app development.

    • ndiddy 6 days ago

      Clearly you have never actually used a WebOS device. They supported app sideloading out of the box and were easy to get root on via an officially supported method. There was an extremely popular third-party app store called Preware that offered all sorts of apps and OS tweaks.

      • swagmoney1606 6 days ago

        When I was a little kid I "jailbroke" my palm pre, and had all kinds of cool tweaks and apps loaded. I wish I could remember the name of this funny little MS-paint style RPG... WebOS was a great OS, shame what happened to it.

    • scarface_74 6 days ago

      People really overestimate how much people care about indy developers or how little the 15-30% commission actually makes.

      Most of the popular non game apps don’t make money directly by consumers paying for them and it came out in the Epic trial that somewhere around 90% of App Store revenue comes from in app purchases from pay to win games and loot boxes.

      If the money is there, companies will jump through any hoops to make software that works for the platform.

      • wat10000 6 days ago

        That seems like a reversal of cause and effect.

        Indie developers were (and to an extent still are) pretty important on computers. People made (still make) a living selling software for double-digit dollars direct to the customer, and many of them were very well known.

        The App Store model provoked a race to the bottom because everything was centralized, there were rules about how your app could be purchased, and pricing went all the way down to a dollar. The old model of try-before-you-buy didn't work. People wouldn't spend $20 sight-unseen, especially when surrounded by apps with a 99 cent price tag. It's not so much that people don't care about indie developers as that indie developers had a very hard time making it in a space that didn't allow indie-friendly approaches to selling software.

        No surprise that such a thing ended up in a situation where high-quality software doesn't sell, and most of the revenue comes from effectively gambling.

      • timewizard 6 days ago

        We say all of this on top of a mountain of open source software. This isn't about market love of "indie developers." It's the basic software economy we've known and understood for decades now.

        It was 30% commission for the time frame we are discussing and an investment in hardware tools and desktop software on top of all that. It used it's own proprietary system which required additional effort to adapt to and increased your workload if you wanted to release on multiple platforms.

        So users don't get to use their own device unless a corporation can smell money in creating that software for them? What a valueless proposition given everything we know about the realities of open source.

        You've fallen into the same trap. This is a computer. There's nothing magic about it. The lens you view this through is artificially constrained and bizarrely removed from common experience.

        • scarface_74 4 days ago

          Yes the mountain of open source software is on the server and for developers. Regular users have never cared about open source ur being in control of thier computers.

    • bluGill 6 days ago

      That open ecosystem needs years of investment to develop. A few people will take the risk and make a first app, but a lot will wait longer.

      • timewizard 6 days ago

        I think you're genuinely forgetting how starved people were for phone applications when these devices first came on the market.

        Developers were absolutely willing to make the investment. Billions of devices were about to come online.

  • Joeri 5 days ago

    I think microsoft made a valiant effort with windows phone. They kept it in the market for years and iterated, they threw big budgets after it, they made deals with app developers to bring over their apps.

    You can point to missteps like resetting the hardware and app ecosystem with the wp 7 to 8 transition and again with 8 to 10, or that wp 10 was rushed and had major quality problems, but ultimately none of that mattered.

    What killed windows phone was the iron law that app developers just weren’t willing to invest the effort to support a third mobile platform and iOS and Android had already taken the lead. They could have added android app support and almost did, but then what was the point of windows phone? It was in its time the superior mobile OS, but without the apps that just didn’t matter.

    This is what makes apple’s current disdain for app developers so insulting. They owe their platform success to developers that chose and continue to choose to build for their platform, and they reward that choice with disrespect.

hn_throwaway_99 6 days ago

I agree with this - I was trying to read between the lines about what felt like "face saving" from the author, and what were really executive leadership failures.

That said, Leo Apotheker was such a complete speed-run, unmitigated disaster for HP, that I'm inclined to have a ton of sympathy for the author and believe his point of view. I thought the author was actually overly generous to Apotheker - the Autonomy acquisition was a total failure of leadership and due diligence, and if Apotheker was the "software guy" he was supposed to be then the Autonomy failure makes him look even worse.

  • rawgabbit 6 days ago

    Apotheker was the product of HP’s incompetent board. The board fired Mark Hurd who had rescued the company after Carly Fiorina’s disastrous tenure. Hurd, was investigated for sexual harassment, found innocent, and fired for inappropriate expenses.

    The board then hired Apotheker whose grand strategy was to sell everything including the printer business and buy Autonomy a hot British company. The board signed off on this. It is the equivalent of selling your farm and tractor for some magical beans.

    • mitthrowaway2 5 days ago

      The people at the top are paid a fortune because they're indeed the very best.

  • tlogan 6 days ago

    I worked closely with SAP engineers throughout the 1990s and 2000s. In my experience, the company began to significantly decline after Leo Apotheker assumed leadership.

    While Henning may not have been particularly business-savvy, Leo demonstrated a fundamental lack of understanding of SAP’s value network and how software should be build. He was just a money guy.

halflife 6 days ago

I was working at HP during that time.

They sent a company wide email asking people to develop applications for the OS, and receive a Palm Pre for free.

I created an app that simply turns off the screen, and called it a mirror app (because you could see your reflection). I really enjoyed my free Palm Pre.

I tried resurrecting it a few years ago but couldn’t find a replacement battery after the original died.

  • fmorel 6 days ago

    My parents got a cheap Touchpad when they were getting rid of them, and used it for years. Especially after people got AOSP running on it.

  • brulard 6 days ago

    Although amusing, I hoped you would share more insight to the situation.

    • halflife 6 days ago

      Wasn’t much to it actually. I was working in a team trying to create hp’s first SAAS offering for workflow management.

      I was the “webmaster” specialist at that time, and hearing the news that HP bought palmOS which was based on JavaScript made me really excited.

      However, during that time, HP was notorious for replacing its CEO on a yearly basis.

      After 1 year working on our project, 30 person team, the CEO was replaced and our project was scrapped.

      They gave me 2 months to do nothing (actually played gears of war in the game room), and then moved me to another team where we spent 8 months waiting while the managers argued on what we should be doing . After that I quit.

      We always knew that the software side of hp provides barely 10% of the revenue while the rest is printers.

      It really wasn’t a surprise they failed with the Palm purchase.

      • dylan604 6 days ago

        > We always knew that the software side of hp provides barely 10% of the revenue while the rest is printers.

        Specifically, the rest is ink used in those printers. They pretty much give away the printers

    • myvoiceismypass 6 days ago

      This was an offer to non HP folks as well - if you were an established developer, you could get a free Pre2. I was a recipient of said free device, but I did have several legit apps in the store because honestly WebOS was really fun to write code for! Their developer relations were excellent for a while - it was a really fun community to be part of for a bit. Shout out to Chuq, he was great.

knuckleheadsmif 6 days ago

I was at Palm when launched working on the device end user software startup experience. The software I think was ready but the hardware was far inferior to the current iPad at the time. However it’s possible that the next iteration could have been more competitive, they just had to stick with it. But neither the hardware or software mattered because it was the CEO who killed it through poor long term judgement As the author noted.

[I remember sitting in meetings where HP seemed proud to be selling more and more PC at below their manufacturing costs. They raced to the bottom and were happy they were gaining market share in the race to the bottom.]

  • zubiaur 6 days ago

    They were learning. The pre 2 was so much better than the original.

    WebOS felt much more polished than Android was at the time.

    The app ecosystem was lacking, but the tooling seemed to be constantly improving.

    Having had palms since pOS 3, it was sad, but not foreign, to see them struggle.

buildbot 6 days ago

That’s a little uncharitable I think, you could know all those issues and be hoping that marketing and management will hold off on a launch until things are set. And the pricing made a huge difference - at 250, it would have been a different story I think!

  • foobiekr 6 days ago

    No one holds off a launch of a hardware device. Logistics production etc are all lined up and underway long before two weeks out. Two weeks out you’ve already shipped boxes to retailers a month prior.

  • mlinsey 6 days ago

    It was a hardware device launch, not a web product; pushing back the launch date by months or dropping the price in half with only two weeks to go (when the launch devices have been manufactured, sold to retail partners, and are probably being shipped to stores already) would only be done in the event of a true catastrophe (something along the lines of a gross safety problem), one big enough that leadership should have flagged it beforehand.

  • ndiddy 6 days ago

    I remember reading an article about the development of the Touchpad. Apotheker wanted the Palm division to be cash neutral. This meant that when they were speccing out the Touchpad, they weren't able to get any of the parts they wanted because Apple kept buying out supplier capacity for the iPad 2 and HP wasn't willing to cough up the money for the suppliers to expand their capacity. I think the engineer described the final Touchpad as being made of "leftover iPad parts". Once it was clear that HP wouldn't be able to compete with Apple on device build quality, the Palm division wanted to subsidize the device and price it at $200 to buy market share, but again HP management refused so they had to price it at HP's usual margin. It's no surprise it didn't sell at $499.

    • guenthert 4 days ago

      The build quality wasn't the issue (as far as I can tell). I bought a unit on the secondary market more than a year after the "Fire Sale", it was flawless. It's hardware spec, particularly those obvious to end-users, like weight and thickness matched however the original iPad, not the iPad 2 (promoted for being "thinner") already released by the time of the launch of the TouchPad. That combined with the lack in available software, it's quite clear that whoever set the $499 price didn't want the product (or rather the team behind it) to succeed.

      Shame really, as WebOs had potential, the TouchPad's sound was pretty good and it's port of Angry Birds (one of the few pre-installed apps) was awesome.

      • ndiddy 4 days ago

        Yeah all the fit and finish stuff was what I meant by build quality. Besides the stuff you mentioned, the back of the Touchpad was made of plastic and I was able to flex it by pushing on it, so it definitely didn't feel as premium as the iPad 2. Agreed that WebOS was fantastic from a software standpoint, the UI was years ahead of where iOS/Android were back then. Sadly, developer support dried up after a few years so my Touchpad spent the rest of its life flashed to Android Ice Cream Sandwich.

  • Wurdan 6 days ago

    A CTO shouldn’t be “hoping”, a CTO should have been influencing those decisions (including pricing) all along. If he only realized the price was wrong when the product hit the shelves (while he was in bed recovering), then he has no place in lecturing others on their lack of strategic perspective.

    • ToucanLoucan 6 days ago

      I don't think there's a world where you can hold the CTO responsible here. I get his colleagues anger and understand it. That said, this is IMO as clear cut as you can get for a case of absolutely ludicrously poor decisionmaking on the part of Apotheker. Bad strategy from bad principles, brought in from an unrelated and way smaller company. I genuinely can't fathom doing such a radical pivot with a business that size that had built a damn near cult following off the back of it's hardware to utterly sell that hardware business off on the notion of being a software company, with NOTHING in the business to back that. What in the world did HP even have for software at this time?

      I'm not even saying WebOS was a slam dunk the way the author says. Maybe. We'll never know. But it's clear Apotheker didn't think the acquisition was worth it, and decided to kill WebOS/Palm off from the day he arrived. It's the only way the subsequent mishandling makes any sense at all, and same for the acquisition he oversaw too, which was also written off.

      The part that makes my blood boil is this utterly deranged course of action probably made Apotheker more money than I'll ever see in my lifetime. I wish I could fail up like these people do.

      • fakedang 6 days ago

        Apotheker is basically everything wrong with the EU non-startup tech scene today. Not him personally per se, but you see a lot of characters like him on a much more regular basis in EU companies than you will find in US companies.

        These kinds of folks only seem to fail upwards in the EU, whereas in the US, they would have been laughed out.

aidenn0 6 days ago

I think he believes that if he weren't recovering from surgery, he could have convinced Apotheker to pursue WebOS hardware for longer. Every other story I've heard concluded that (in hindsight) WebOS was doomed the second Apotheker was made CEO, and this article doesn't seem to contradict this.

fisherjeff 6 days ago

Definitely feels more like a brand building exercise than anything else…

  • x0x0 6 days ago

    Pivoted to shilling halfway down.

    And the acquisition was entirely incompetent. These devices need a software ecosystem. Purchasing the company without the acquirer having a bought-in plan to build that ecosystem was just dumb. And that would have required a company willing to lose money likely for half a decade minimum.

    • jonny_eh 6 days ago

      > But because I wasn't there during the critical 49 days when the decision was made to kill WebOS, somehow the failure became my responsibility.

      Wow, so whiney. He's an executive, a leader. A captain doesn't complain if the crew is mad at him, for any reason.

      • kylec 6 days ago

        This is well after the fact though, and it does sound like in this circumstance he was treated unfairly. I don’t begrudge him some annoyance/complaining now.

      • okanat 6 days ago

        ... and it is their job to actually find somebody to represent the agreed-on goals and make damn sure that the leadership will listen them. If you're as a manager / team leader whatnot alone in your skillset and trained nobody to represent you and your vision, you did a bad job of management.

        • scott_w 5 days ago

          I’m going to stick up for him on this point. It’s likely there’s no way to get the right person in the room to argue on his behalf. Much as I think it’s not a good organisational structure, it’s very likely that the CTO title was the only thing that got him into conversations with the board or C-suite, they wouldn’t speak to a VP at all, even if he asked them to.

      • fisherjeff 6 days ago

        Exactly! It is your responsibility, like it or not. That’s what the money’s for!

EPWN3D 6 days ago

100%. This reads like revisionist history. A well-run hardware program would have ironed out the technical deficiencies well before the ship date. It wasn't like he was laid up for 6-12 months.

etempleton 4 days ago

Here is the other problem: By summer 2011 the iPhone 4 had been out 6 months and the iPad for over a year. The iPhone 4 was when the iPhone felt mature from both an hardware and software perspective. Apple was executing at perhaps the highest level they have ever executed at.

Palm would have had to execute perfectly and pray that Apple and Google made a colossal mistake. Google did with tablets, but neither Google nor Apple really left much room for others in the Phone space. Ask Microsoft.

glenstein 6 days ago

>The product was a week or two away from launch when he had to step away. To me it sounds like the bad decisions had already been made.

Phil seemed pretty emphatic that it was too early and needed more time. It doesn't sound from the article like he would have supported that launch timeline.

foobiekr 6 days ago

Truth. Every one of these things would have been visible 4-6 months prior.

lvl155 6 days ago

To be fair, nothing would have been able to compete against Apple during that time. It had to have been developed completely from ground up and not hampered by Palm legacy.

0xbadcafebee 6 days ago

I once worked on a product that was promising, could have been really big. But the people making it priced it twice as high as all the competitors. There was never a chance of success, even after finding customers, which was hard. The ultimate problem wasn't the product (imperfect as it was). It was the leaders who were cavalier when they should have been biting their nails. Sometimes safety is a curse.

KerrAvon 6 days ago

In fairness -- if you continue reading -- his actual complaint seems to be focused on HP canceling the product a few weeks later rather than trying to deal properly with the aftermath of the launch.

m3kw9 6 days ago

They weren’t ever winning because iPad is riding on the massive marketing advantage iPhone gave it. It’s an iPhone but now huge.

The other produce was likely clunky as heck and yes the App Store was the other genius stroke

hartator 6 days ago

Yeah, 8 weeks is nothing.

I feel if he was able to read news about the situation, he should probably have reached out to try to salvage the situation.

Or he should have people, processes in place, and company vision that supports all of this outside of himself.

I remember loving Palm for so long, but they were playing catching up after the iPhone. Same fate as blackberry. Both should have double down (clean, focused work via stilus) and keyboard-based workflow instead of rushing things.

He seems the author wants to talk shit about Leo Apotheker while trying to get some traction for his new side business.

  • DannyBee 6 days ago

    (just a note, it's Léo not Leo).

    I think this is fair read, but to be also fair, it's easy to criticize Léo - the SAP board had literally fired him 6 months before HP decided he would be a great fit!