Comment by LTL_FTC

I worked as a Sales Consultant for AT&T wireless during this period. They really did do a great job training the employees. We attended day long trainings and we were each given windows phones as our work phones. I loved my Samsung and Nokia Windows phones and was quite knowledgeable. The issue was that we were commissioned-based employees. What do you think sales people pushed: the iPhone with an entire wall of accessories or the Windows phone with two cases? Employees needed to have their commission structure altered to benefit significantly more from each windows phone sale if this was ever to succeed. This is why iPhone competitors failed initially, the sales people took the path of least resistance and more money, just like most would.