Comment by 7thaccount
Comment by 7thaccount 6 days ago
Upvoted as my experience was similar. I owned 3 windows phones over the years and they were always an absolute joy. The UI was very polished, the call quality was terrific, the camera was awesome, and it did have plenty of apps even if it was a tiny percentage of android or iPhone. To be honest though, I've never been one to care about apps. My experience was anyone who actually took the time to play with one loved it. The hard part was getting people to give it a try. AT&T also did an awful job at the store too as none of their employees knew anything about it.
I worked as a Sales Consultant for AT&T wireless during this period. They really did do a great job training the employees. We attended day long trainings and we were each given windows phones as our work phones. I loved my Samsung and Nokia Windows phones and was quite knowledgeable. The issue was that we were commissioned-based employees. What do you think sales people pushed: the iPhone with an entire wall of accessories or the Windows phone with two cases? Employees needed to have their commission structure altered to benefit significantly more from each windows phone sale if this was ever to succeed. This is why iPhone competitors failed initially, the sales people took the path of least resistance and more money, just like most would.