Comment by AviationAtom

Comment by AviationAtom 4 days ago

61 replies

I think it's more the few bad apples that spoil the bunch.

Have you heard of over-employment? There are people working 2-3 full-time jobs, pulling over $500k, while actually putting in only a few hours worth of work each week.

There are a ton more that are working one job, but likewise giving very little output. It's harder to catch those folks in the act when they don't physically have to be present in the office.

While in office can be less productive in a fair amount of aspects it can also be more so in others. It isn't always some sinister plan from above.

Labor costs have risen greatly post-lockdowns, so companies expect to see a return on their money, more so in a rapidly tightening labor market.

tenacious_tuna 4 days ago

> It's harder to catch those folks...

I don't understand this; if they aren't producing what's expected of them, that's noticeable, and a problem. If they are producing what's expected of them, that's good, and what's it matter what they're doing with their time?

For the first time in my career I feel able to actually perform to the expectations set for me as remote staff. I don't have to invent busy work to do while I'm waiting on another team, I can just go do laundry.

If management doesn't have faith that their team's output is what it "should be" that's a separate problem from being in-office.

  • AviationAtom 4 days ago

    I think it's harder to quantify realistic work outputs in some settings, especially if work outputs have been skewed in recent years by people cooking the clock. In others I think they have observed a drop in work output. With the formerly very loose labor market I don't think there was much they could do about it before, but now they see RTO as an option to rein it in. I think if both sides of the equation more consistently approached things in a reasonable manner then both sides would be better off.

    • ryandrake 4 days ago

      I still don't understand the connection between physical presence in a building and someone's work output. If someone's work output is unacceptably down, then that person should be warned or let go, regardless of where that work is physically done. If the manager doesn't notice the low work output while remote, he's probably also not going to notice it when it's in the office. How will RTO "rein in" someone's work output? Is there manager going to use the physical presence to actually stand behind them watching them type into a computer?

      • lumost 4 days ago

        The concern with over-employment is that many "healthy" organizations rely on trust. Someone says it takes ~4 weeks to do something, I don't want to have someone else "re-scope" the effort to verify that it really takes 4 weeks. If someone is only doing 3 days of work each week - then realistically this task could have been done in a little over 2 weeks.

        On a long enough time horizon, someone will pick up on this and perceive the engineer as "slow." If multiple people are doing this in the team - then the org is probably in trouble.

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    • closeparen 4 days ago

      I just had what should have been a one-hour task grow to consume most of my focus time for the week, due to hitting a perfect storm of internal platform bugs and getting caught in an edge case straddling the branches of a cloud migration.

      Everything in software engineering is like this. You never know when you're going to stumble into a rat's nest of unexpected complexity. Should I be on the hook to pull 100 hours this week in order to maintain a normal pace on my tickets despite the snafu? Of course not, that's ridiculous. At the same time, there is no way for my skip to verify these types of stories across 100 reports.

    • caf 4 days ago

      I think if both sides of the equation more consistently approached things in a reasonable manner then both sides would be better off.

      Replace "reasonable" with "trusting" and this is literally a restatement of the Prisoner's Dilemma.

techjamie 4 days ago

That sounds like a management problem to me. If they can't tell that someone's output is that low, then clearly they need to switch their goals for what they consider "productive."

  • deanCommie 4 days ago

    I don't know what you think "management" does, but it's not just being a panopticon on making sure every individual employee is performing to their expectations.

    In the same environment that is affecting SDEs right now, managers are more and more being asked to do more individual contributor actions, while increasing their span of control.

    They have their own work to do, primarily in how they report progress and vision UPWARDS. Most IC's don't realize but depending on their skip level, managing "upwards" may be requiring more than half of a manager's time.

    So sure, they know if the overall team work gets done. And they absolutely know their top and bottom performers. But in the middle? Lots of room for variability. Is someone good even if they're not coding becaue they seem to be unblocking others? Is someone good if they're not talking to anyone but cranking out tons of code? This is where most performance management time ends up going to.

    And in no point in today's culture, does it account for the possibility of catching people that are moonlighting or coasting.

    • goostavos 4 days ago

      How do you all track sprints / progress / goals on your side of the fence?

      At least in the orgs I've been in, it seems to me that everyone is always aware at any given time who the "coasters" are. We have to constantly work around them / isolate them from causing damage. Hell, even Forte should give some signals.

    • wubrr 4 days ago

      Uh, managing their reports and judging their performance is like the primary responsibility for most managers in big tech.

      If they can't do that, they will grasp at any reason outside their control as an excuse for why their team is underperforming, WFH is the perfect fall guy, and I can guarantee you that Amazon has no real data to back up the claim that WFH decreases productivity - in fact they published data to the opposite.

  • tschellenbach 4 days ago

    When you hire managers, some percentage of them won't be solid. And even the best managers have to balance giving someone a chance vs spotting abuse.

    • acdha 4 days ago

      Perhaps, but that doesn’t sound like you should lower productivity for everyone else hoping that it’ll reduce the need for managers to do their jobs. I’ve seen too many people spend 8 in the office working mostly on fantasy football or Facebook to think that changing locations is an effective solution.

    • collingreen 4 days ago

      I can't tell from your reply if you agree this is the job of management or if you think managers can't do this off on average.

      • s1artibartfast 4 days ago

        Not OP, but I think most manages genuinely struggle with this because it is hard. Im not sure what the solution is. Perhaps they need to double the pay for management to hire folks who can tell the difference?

  • jdross 4 days ago

    In these bigger companies it is very time consuming and difficult to fire someone. In some it is nearly impossible for a manager, and they can't replace the headcount until they do.

    There's a real tradeoff between employment stability and managerial oversight in companies at scale.

    • wubrr 4 days ago

      > In these bigger companies it is very time consuming and difficult to fire someone.

      Not at all, most of big tech literally has firing quotas... which combined with the typical incompetent/parasitic management means good engineers are fired and terrible ones stay on/get promoted.

    • ipaddr 4 days ago

      Have you ever worked in big tech? They put you on a perform plan pressure you to quit and then let you go. It's one of the more easy things they have to do.

    • karaterobot 4 days ago

      It can't be that difficult to fire people if these "RTO or GTFO" ultimatums are so popular.

      • icedchai 4 days ago

        I've seen relatively small companies take 6 months to fire someone, simply because they "have" to follow policy and procedures. Document it. Put them on a PIP. Follow up. Document it. More meetings. Document it. Meanwhile, coworkers who know this is happening are getting more and more annoyed picking up slack for this person. It'd be cheaper to pay people to leave.

      • rincebrain 4 days ago

        "Management one level above you wants to fire you" and "the CEO said anyone who ignores him is getting fired" are two very different grades of problem.

  • wahnfrieden 4 days ago

    Not if they can just force enough people to RTO and the ones who won't leave. If we don't organize against this, and negotiate as individuals with our individual managers, we can only sit back and observe this happen to us and our peers.

  • mysterydip 4 days ago

    That's why we have to have spyware on everyone's computers! How else could we possibly measure productivity?

photonthug 4 days ago

I used to hate the over-employment thing, because I suspected it was making my own job harder while I do someone else’s job. But I get it now. Workers can only be punished so many times for being passionate, interested, and trustworthy before they say “ok, let’s do things your way” to management, and start to play the game that the system has pushed them into.

If you want to treat your employees as cogs in a machine, constantly frustrate well intentioned shows of initiative, remove their job security and treat them as interchangeable and discardable.. then you should expect them to do exactly and only what they are told rather than looking around for the best way to help. If you can’t keep them busy & don’t really understand what they do well enough to supervise or evaluate the work, and you slashed wages for the same job to half what it was a few years ago.. hell yes they are getting another job and laughing if you’re upset about it.

  • Frost1x 4 days ago

    Interestingly to me, there’s still many who believe tech is some sort of utopia of meritocracy where everything is logical and sound, because (relatively) high labor rates.

    It’s always been a factor of ROI for the roles vs competitive labor market rates. Tech tends to operate closer to business leadership than many industries so many get this idea of being modern clerics or something and being part of the nobility class in organizations when again, really we’re often some of the most despised in the labor force as a necessary evil that must be paid (relatively) high where at every turn cost optimization experiments are attempted at our expense.

    Business leadership doesn’t like you, they like that the things you can do can be wielded to scale their and the organizations wealth higher than most roles, because tech scales. That’s about it, IMHO at least.

    • photonthug 4 days ago

      > tech is some sort of utopia of meritocracy

      It was in a sense, although this is changing. Rising costs of education started to ensure that degrees are just another tool of class warfare, in the sense that you can only make money if you have money. Any well-paying and non military job category that bypasses this, caring more about talent than certification is probably getting us closer to a utopian meritocracy.

      But of course, this was never a credit to the management class or the industry leadership, just an accident of timing during a growth phase plus some peculiar aspects of computing itself vs domains like say, medicine or structural engineering. Maybe it does come down to scale.

      Anyway, even if the world hasn’t overproduced SWEs and info workers, the AI we’re all building works for management. So eventually AI engineers won’t be able to find AI jobs not because the AI is doing their job, but because AI filtered them out of the applicant funnel early for ranking high as mercenary, or low on conformity, dependability, or desperation, without even looking at certification count. Imagine how easy it is to flag applicants as not-desperate-enough yet to be lowballed on the offer, especially after there are only a few ways to apply for anything, and after indeed and linked in etc all decide they work for employers more than job seekers. Everyone who is talking about whether they can be replaced in their job should be much more worried about being filtered, because from the employers perspective, there’s always some reason you’re not the best hire.

      • A4ET8a8uTh0 4 days ago

        As depressing as it sounds, I am oddly surprised it is not yet fully implemented. Maybe it is not yet that easy to model appropriate desperation level to offer a position.

ivan_gammel 4 days ago

> while actually putting in only a few hours worth of work each week.

This is the tax for dysfunctional organization and bad management, it has nothing to do with office presence. Most people who work less than expected don’t work elsewhere and have very different reasons for that. They can continue doing that in the office: if their manager didn’t notice low productivity in remote setting, very likely this won’t happen in the office too.

imperfect_light 4 days ago

Reminds me of the famous Reagan "welfare queen" story about someone showing up in Cadillac to use their food stamps. Did it happen, probably. Is it widespread, it is representative of most people on food stamps. Of course not.

Same situation here. Of course it's happened, some people have taken advantage of remote work. So what's the manager's excuse for not catching this?

  • vundercind 4 days ago

    Reagan was taking it mostly from a single case, about which he then made up a bunch of shit, because reality wasn’t bad enough for him:

    https://en.m.wikipedia.org/wiki/Linda_Taylor

    He also liked to imply that people living large on welfare & benefits fraud (which, already not really a great description of what was going on even in this exemplar case) was widespread and not, you know, a thing he knew about from a single case because the woman was caught and charged with crimes. What an asshole (Reagan, I mean—well, her too, I suppose).

    Basically this lady was committing fraud in just about every possible way she had access to, and welfare was just one of them. She then, maybe, kept doing it after release from prison, if you read between the lines a little (though mostly estate and insurance fraud, not welfare, if she was still committing fraud)

admax88qqq 4 days ago

If you can get your work done in only a few hours and you are not marked as a low performer and fired something horribly wrong with your job expectations and your management.

Handy-Man 4 days ago

Who cares about how many hours of work they are putting in. As long as tasks are getting done on time, it shouldn't matter what I am doing with my "hours".

markus_zhang 4 days ago

If they can complete the sprint in a few hours, I don't see why they can't do that. Executives typically hold multiple board positions and they are perfectly fine for that.

  • devnullbrain 4 days ago

    >I don't see why they can't do that.

    Because they report to the person who says they can't.

vasilipupkin 4 days ago

they had a 3 days a week in office policy, that should be sufficient to catch the people you are talking abut

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PhasmaFelis 4 days ago

"A handful of employees might not be performing to spec, and we can't be bothered to find a good way to measure that, so let's screw over hundreds and hundreds of good employees instead" is still basically malice.

paxys 4 days ago

If there are employees who are putting in a few hours of work each week and management isn't able to catch it, what will bringing these same employees to the office accomplish exactly?

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ipaddr 4 days ago

Employers want the employee in the office to produce the same amount of work but they want them to roam and bother others because they might be making money elsewhere? That sounds foolish.

pbhjpbhj 4 days ago

How does any worker manage that? Your output is, you're saying, a few hours out of 40 in a week. That's impossible for someone actually doing something -- surely only managers can get away with that.

If a manager thinks someone is doing that, fire them as your belief is that person is not contributing. Do their job yourself in the time you would have spent managing them, get a bonus for cost savings.

>Labor costs have risen

Call us when C-suite wages drop back to the comparative levels they were even 10 years ago.

Workers got a wake-up call. Capitalist still want to shackle them and beat the work out of them whilst they run off with the money.

Massive wealth gaps can't end soon enough.

heraldgeezer 4 days ago

>It's harder to catch those folks in the act when they don't physically have to be present in the office.

Maybe look at output? My experience is in call center/helpdesk. Either someone takes calls and tickets or they do not, very noticeable.

If the company really wants, there is software like Teramind and Aktivtrak that screenrecords and keylogs.

  • geraldwhen 4 days ago

    I don’t care how long anyone works. If you work 5000 hours but don’t produce anything useful, you’re no good to me.

    I know exactly who gets work done. I can easily check the git repos and I’m at the standups. Some people are straight up negative value but cannot be fired. It’s impossible to fire anyone.

    • collingreen 4 days ago

      Firing happens all the time. Do you just mean at your company nobody ever gets fired?

hashtag-til 4 days ago

False equivalence. The issue you describe is an issue of setting goals and measuring output.

dividefuel 4 days ago

This feels like a strawman. How many people are working multiple jobs? How many are doing it effectively enough to not get caught nor fired for poor performance? And, if they are able to somehow juggle multiple jobs without performance/NDA issues, then is it really a problem?

  • ilrwbwrkhv 4 days ago

    I know someone who worked at Google and Dropbox both at the same time. He was an intermediate level developer. But he managed to do both pretty much without stress.

IshKebab 4 days ago

> It's harder to catch [remote workers]

Yeah... that feels like it should be true - obviously they're harder to monitor because you can't see them! - but I think if you really think about it it isn't.

I think the number of people actually working more than one job is very small. So you're really talking about people slacking off, and that's just as easy to do in the office. Unless your boss is literally next to you anyway.

I used to read Reddit all the time at work.

  • DSMan195276 4 days ago

    Absolutely, it's a silly argument. I knew plenty of people who slaked off in-person, most managers aren't literally standing behind you watching your screen. It's IMO a bad metric anyway, I'll read Reddit, HN, watch Youtube, etc. when I'm "supposed" to be working because I need to take a break, and I get more than enough done and work enough hours that it doesn't impact my work.

    The things you can't hide are having no meaningful update for stand-up every day, not completing any cards, not participate in conversations/planning, etc. If's that not catching up to them then that's on management for not paying attention.

wiseowise 4 days ago

> There are people working 2-3 full-time jobs, pulling over $500k, while actually putting in only a few hours worth of work each week.

Why doubly care if they perform well enough? Some sense of misguided justice?

  • mattzito 4 days ago

    It’s not justice towards the employer, but justice towards your peers, both those who you work with directly, as well as those who are negatively impacted because you took a job that could have been someone else’s.

    If you want to have multiple jobs at the same time, there is a vehicle available for that, it’s called “consulting”.

    I don’t think anyone should have loyalty towards their employer - you should be free to jump ship to a better gig whenever you want, in the same way they are free (in the US) to let you go at their convenience. But taking multiple full time jobs is wrong, imo.

    • wiseowise 4 days ago

      What if they have only one job but still perform on the level you’ve described?