mathrawka 2 days ago

You are funny. Anthropic refuses to issue refunds, even when they break things.

I had an API token set via an env var on my shell, and claude code changed to read that env var. I had a $10 limit set on it, so found out it was using the API, instead of my subscription, when it stopped working.

I filed a ticket and they refused to refund me, even though it was a breaking change with claude code.

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  • TOMDM 2 days ago

    Anthropic just reduced the price of the team plan and refunded us on the prior invoice.

    YMMV

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    • MichaelZuo 2 days ago

      So they have no durable principles for deciding who or what to refund… doesnt that make them look even worse…?

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      • necovek a day ago

        Or they do, and two sentences from two different experiences don't tell a full story?

        Reply View 3 replies
gizmodo59 2 days ago

Codex seems to give compensation tokens whenever this happens! Hope Claude gives too.

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TZubiri 2 days ago

It is possible that degradation is an unconscious emergent phenomenon that arises from financial incentives, rather than a purposeful degradation to reduce costs.

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mvandermeulen 2 days ago

You’re lucky they have even admitted a problem instead of remaining silent and quietly fixing it. Do not expect ethical behaviour from this company.

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  • port11 2 days ago

    Why not, can you expand? Asking because I’m considering Claude due to the sandbox feature.

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    • caspar 2 days ago

      FYI the sandbox feature is not fully baked and does not seem to be high priority.

      For example, for the last 3 weeks using the sandbox on Linux will almost-always litter your repo root with a bunch of write-protected trash files[0] - there are 2 PRs open to fix it, but Anthropic employees have so far entirely ignored both the issue and the PRs.

      Very frustrating, since models sometimes accidentally commit those files, so you have to add a bunch of junk to your gitignore. And with claude code being closed source and distributed as a bun standalone executable it's difficult to patch the bug yourself.

      [0]: https://github.com/anthropic-experimental/sandbox-runtime/is...

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