Comment by mathrawka

Comment by mathrawka 2 days ago

You are funny. Anthropic refuses to issue refunds, even when they break things.

I had an API token set via an env var on my shell, and claude code changed to read that env var. I had a $10 limit set on it, so found out it was using the API, instead of my subscription, when it stopped working.

I filed a ticket and they refused to refund me, even though it was a breaking change with claude code.

TOMDM 2 days ago

Anthropic just reduced the price of the team plan and refunded us on the prior invoice.

YMMV

Reply View 5 replies

MichaelZuo 2 days ago

So they have no durable principles for deciding who or what to refund… doesnt that make them look even worse…?

Reply View | 4 replies
- necovek a day ago
  
  Or they do, and two sentences from two different experiences don't tell a full story?
  
  Reply View | 3 replies
  
  MichaelZuo 21 hours ago
  
  Okay “they do” based on what more compelling evidence?
  Its not like the credibility of the two prior HN users are literally zero…
  
  Reply View | 2 replies