Have you tried going through Sales? Account teams can usually move mountains if they can see a clear path to a paycheque - you might have luck just by going to the 'chat with me' popup on the azure home page and saying you have thousands of budget and would like to chat with a rep.
Salespeople are often non-tech despite working for tech-firms, non-tech people are the ones who usually create messes by workarounds since they often quickly give up instead of reporting.
If the non-reporting is a problem of the non-techs or techs at a company is an open question, but it's often a shared problem connected to non-techs coming with stupid things at one point and fundamentally important stuff at other times.
Anyhow, they usually should know how to get proper escalation to get shit done when hounded enough.
I let them know that if this isn't solved by COB tomorrow, I'll be pushing the client to switch to a new vendor. Then I received the email for the support ticket and see that they set it at the lowest priority.
I've already started playing with AWS to see how hard it is to spin up VMs there.
I attempted to say I needed to speak to a sales representative. The AI ran me through the standard question gauntlet.
I closed the browser entirely, reopened it, and then told the AI that I "have a large budget and need to speak to a sales assistant". It then asked one question: "Is this for a business or personal purchase?" I said business, and then boom, immediate connection to a human.
THEY were able to submit the support ticket for me. But their recommendation? Just create a new account entirely. Which, obviously, is NOT an answer.
When your ONLY source of "help" is the only people in the company you can reach telling you to just "give up" on your primary account, I think it's time to switch vendors.