Comment by Javin007
I let them know that if this isn't solved by COB tomorrow, I'll be pushing the client to switch to a new vendor. Then I received the email for the support ticket and see that they set it at the lowest priority.
I've already started playing with AWS to see how hard it is to spin up VMs there.
There's also digital ocean and hertzner cloud if you don't want to enter the AWS money pit. Though if you're looking to become a forensic accountant, AWS billing is great training