Comment by whizzter
Salespeople are often non-tech despite working for tech-firms, non-tech people are the ones who usually create messes by workarounds since they often quickly give up instead of reporting.
If the non-reporting is a problem of the non-techs or techs at a company is an open question, but it's often a shared problem connected to non-techs coming with stupid things at one point and fundamentally important stuff at other times.
Anyhow, they usually should know how to get proper escalation to get shit done when hounded enough.
I let them know that if this isn't solved by COB tomorrow, I'll be pushing the client to switch to a new vendor. Then I received the email for the support ticket and see that they set it at the lowest priority.
I've already started playing with AWS to see how hard it is to spin up VMs there.