Comment by s_dev
I was subscribing to these guys purely to support the EU tech scene. So I was on Pro for about 2 years while using ChatGPT and Claude.
Went to actually use it, got a message saying that I missed a payment 8 months previously and thus wasn't allowed to use Pro despite having paid for Pro for the previous 8 months. The lady I contacted in support simply told me to pay the outstanding balance. You would think if you missed a payment it would relate to simply that month that was missed not all subsequent months.
Utterly ridiculous that one missed payment can justify not providing the service (otherwise paid for in full) at all.
Basically if you find yourself in this situation you're actually better of deleting the account and resigning up again under a different email.
We really need to get our shit together in the EU on this sort of stuff, I was a paying customer purely out of sympathy but that sympathy dried up pretty quick with hostile customer service.
I'm not sure I understand you correctly, but it seems you had a subscription missed one payment some time ago, but now expect that your subscription works because the missed month was in the past and "you paid for this month"?
This sounds like the you expect your subscription to work as an on-demand service? It seems quite obvious that to be able to use a service you would need to be up to date on your payments, that would be no different in any other subscription/lease/rental agreement? Now Mistral might certainly look back at their records and see that you actually didn't use their service at all for the last few month and waive the missed payment. And that could be good customer service, but they might not even have record that you didn't use it, or at least those records would not be available to the billing department?