Comment by s_dev

>This sounds like the you expect your subscription to work as an on-demand service?

That's exactly what it is.

>I'm not sure I understand you correctly,

I understand perfectly well, I don't agree with that approach is the issue.

If I paid for 11/12 months I should get 11/12 months subscription not 1/12 months. They happily just took a years subscription and provided nothing in return. Even if I fixed the outstanding balance they would have provided 2/12 months of service at a cost of 12/12 months of payment.