Comment by cycomanic
I'm not sure I understand you correctly, but it seems you had a subscription missed one payment some time ago, but now expect that your subscription works because the missed month was in the past and "you paid for this month"?
This sounds like the you expect your subscription to work as an on-demand service? It seems quite obvious that to be able to use a service you would need to be up to date on your payments, that would be no different in any other subscription/lease/rental agreement? Now Mistral might certainly look back at their records and see that you actually didn't use their service at all for the last few month and waive the missed payment. And that could be good customer service, but they might not even have record that you didn't use it, or at least those records would not be available to the billing department?
>This sounds like the you expect your subscription to work as an on-demand service?
That's exactly what it is.
>I'm not sure I understand you correctly,
I understand perfectly well, I don't agree with that approach is the issue.
If I paid for 11/12 months I should get 11/12 months subscription not 1/12 months. They happily just took a years subscription and provided nothing in return. Even if I fixed the outstanding balance they would have provided 2/12 months of service at a cost of 12/12 months of payment.