Ask HN: Quality of recent gens of Dell/Lenovo laptops worse than 10 years ago?
100 points by ferguess_k 2 days ago
I have been purchasing used/new Lenovo/Dell laptops for the last 7 years, and I have noticed that the build quality of recent models is concerning.
Lenovo: Ex-company gave me a NEW Carbon X1 around 2019, and the battery only lasted for less than a year (!). On the other side, I bought a used 2017 470S from the same company, added more RAM, didn't touch anything including the SSD, and I'm still using it in daily coding. I did buy a new battery last month so technically the old batteries lasted for about 7-8 years.
Dell: I bought 3 laptops + 1 desktop from Dell Refurbished (So the quality should be consistent). 2 laptops + 1 desktop are older models, and 1 is Precision 5550 (2021) that I bought last December. Everything works fine, except for the 5550, which has issues with battery (dropped from 31% to 4% in a few seconds) and (more deadly) charging port (doesn't charge from time to time). Even if I bought it new in 2021, I would be surprised that it only lasted for a bit over 4 years.
The other issue is that 5550 uses USB-C ports. I blame on myself not checking it closely before the purchase. I really hate those ports. Why is everyone copying from Mac?
What's my option? I can't really justify the 2,000+ CAD price point for a new laptop, especially if it lasts less than 5 years. I'd prefer a "low-end" workstation with 32GB memory, but because of the price point I can only afford a 16GB non-workstation one. I don't do gaming any more but I still prefer a good integrated video card. I can't afford Framework and other Linux laptops because they are expensive and usually don't operate in Canada so delivery is expensive too.
I did buy a used Macbook Pro M1 16GB (2021) from my current company last month. I haven't used it but I'm confident that the hardware is good. The problem is I don't really like the software, so I figured I still need a Linux box.
Did you find any sweet spot?
I got a Dell XPS for work a couple years ago on someone's recommendation... one of my worst-ever decisions.
The touchpad sucks and routinely breaks requiring restarts, constantly having driver issues (and you have to deal with the capital-N Nightmare that is SupportAssist for drivers), graphics card is busted and makes the display driver crash once a month.
Power states are completely broken. Laptop will randomly turn on when it's in my bag and rev up to ten thousand degrees. Laptop will randomly, when on full battery and closed, decide to hard-shutoff leading to a windows recovery boot.
Decides to do BIOS updates when it's at 3% battery in the middle of the night, then when I wake up for work the next morning it has to go through a ten-minute recovery sequence.
Battery is swelling after only a couple years of use, which sometimes causes keys on the keyboard to stop working. In the middle of a slack convo I've had to type "Sorrymyspacebarstoppedworkinggottarestartmycomputer".
BSODs, hard drive corruption, you name it. Never buy Dell. Not that there's many good options out there unless you're willing to drop two week's pay on a Framework - but anything is better than Dell.
EDIT: Another I thought of - sound card is busted and sounds like it has a low pass filter on it. I know it's not a speaker issue because on occasion it magically fixes itself until the next restart.