Comment by stusmall

I had the same experience in 2021 when the mobo died on a laptop that I bought slightly less than a year before. I was bothered by the failure but understand sometimes things just break. The service quality was good.

I'm not dealing with the scale other people are in here. We should take the ancedotes of personal laptops with a grain of salt. Anyone pushing the scale that Dell does will have incidents where service runs totally off the rails. I don't know how they stack up at scale but I'm reading this thread with interest. When I'm due for a laptop upgrade Dell will still be in the running but right now Framework might be the one to get my business.