Comment by cyptus

Comment by cyptus 5 days ago

36 replies

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AFD is down quite often regionally in Europe for our services. In 50%+ the cases they just don‘t report it anywhere, even if its for 2h+.

RajT88 5 days ago

Spam those Azure tickets. If you have a CSAM, build them a nice powerpoint telling the story of all your AFD issues (that's what they are there for).

> In 50%+ the cases they just don‘t report it anywhere, even if its for 2h+.

I assume you mean publicly. Are you getting the service health alerts?

Reply View 32 replies
  • tomashubelbauer 5 days ago

    CSAM apparently also means Customer Success Account Manager for those who might have gotten startled by this message like me.

    Reply View 5 replies
    • ifwinterco 5 days ago

      Alternative für Deutschland was strange enough, when I saw CSAM I was really wondering what thread I had stumbled into

      Reply View 1 reply
  • psunavy03 5 days ago

    Some really unfortunate acronyms flying around the Microsoft ecosystem . . .

    Reply View 4 replies
    • RajT88 5 days ago

      Quite so. The acronym collision rate is high.

      Reply View 3 replies
      • riffic 5 days ago

        In general, plain language works so much better than throwing bowls of alphabet soup around.

        Reply View 2 replies
  • nijave 5 days ago

    Back when we used Azure the only outcome was them trying to upsell us on Premium Support

    Reply View 1 reply
    • RajT88 4 days ago

      Do you recall the kind of premium support? Azure Rapid Response?

      Reply View 0 replies
  • cyptus 5 days ago

    in many cases: no service health alerts, no status page updates and no confirmations from the support team in tickets. still we can confirm these issues from different customers accross europe. Mostly the issues are regional dependent.

    Reply View 0 replies
  • cyberax 5 days ago

    > CSAM

    Child Sex-Abuse Material?!? Well, a nice case of acronym collision.

    Reply View 14 replies
    • mirekrusin 5 days ago

      They should rename to Success Customer Account Manager.

      Reply View 6 replies
      • tanseydavid 5 days ago

        >> They should rename to Success Customer Account Manager.

        No -- the one referencing crime should NEVER have be turned into an acronym.

        Crimes should not be described in euphemistic terms (which is exactly what the acronym is)

        Reply View 1 reply
      • xp84 5 days ago

        Most companies just call 'em CSMs

        Reply View 1 reply
        • red-iron-pine 4 days ago

          but that makes them sound like Managers, which is not what they are -- glorified sales people, really.

          actual Managers hate that

          Reply View 0 replies
      • pndy 5 days ago

        Supervisor Customer Account Manager: a remote kind of job, paid occasionally with gift cards

        Reply View 1 reply
    • RajT88 5 days ago

      Definitely the most baffling acronym collision I have seen with Microsoft. I did one time count 4 different products abbreviated VSTS at one point.

      Reply View 1 reply
      • dotancohen 5 days ago

        Didn't MS have three things called "link" at one time? They were all spelled differently, of course.

        Reply View 0 replies
    • SAI_Peregrinus 5 days ago

      They must really depend on their government contracts with this administration…

      Reply View 0 replies
  • alias_neo 4 days ago

    Where do these alerts supposedly come from? I started having issues around 4PM (GMT), couldn't access portal, and couldn't make AKV requests from the CLI, and initially asked our Ops guys but with no info and a vague "There may be issues with Portal" on their status page, that was me done for the day.

    Reply View 0 replies
  • llama052 5 days ago

    I got a service health alert an hour after it started, saying the portal was having issues. Pretty useless and misleading.

    Reply View 1 reply
    • RajT88 5 days ago

      That should go into the presentation you provide your CSAM with as well.

      Storytelling is how issues get addressed. Help the CSAM tell the story to the higher ups.

      Reply View 0 replies
nevf1 5 days ago

This is the single most frustrating thing about these incidents. As you're harmstrung on what you can do or how you can react until Microsoft officially acknowledges a problem. Took nearly 90mins both today and when it happened on 9th October.

Reply View 1 reply
  • cyptus 5 days ago

    so true. instead of getting a fast feedback we are wasting time searching for our own issues first.

    Reply View 0 replies
hallh 5 days ago

Same experience. We've recently migrated fully away from AFD due to how unreliable it is.

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