Comment by RajT88

Comment by RajT88 5 days ago

32 replies

View on Hacker News

Spam those Azure tickets. If you have a CSAM, build them a nice powerpoint telling the story of all your AFD issues (that's what they are there for).

> In 50%+ the cases they just don‘t report it anywhere, even if its for 2h+.

I assume you mean publicly. Are you getting the service health alerts?

tomashubelbauer 5 days ago

CSAM apparently also means Customer Success Account Manager for those who might have gotten startled by this message like me.

Reply View 5 replies
  • ifwinterco 5 days ago

    Alternative für Deutschland was strange enough, when I saw CSAM I was really wondering what thread I had stumbled into

    Reply View 1 reply
psunavy03 5 days ago

Some really unfortunate acronyms flying around the Microsoft ecosystem . . .

Reply View 4 replies
  • RajT88 5 days ago

    Quite so. The acronym collision rate is high.

    Reply View 3 replies
    • riffic 5 days ago

      In general, plain language works so much better than throwing bowls of alphabet soup around.

      Reply View 2 replies
      • RajT88 5 days ago

        That's a funny criticism to make on a tech forum.

        But, for future reference:

        site:microsoft.com csam

        Reply View 1 reply
nijave 5 days ago

Back when we used Azure the only outcome was them trying to upsell us on Premium Support

Reply View 1 reply
  • RajT88 4 days ago

    Do you recall the kind of premium support? Azure Rapid Response?

    Reply View 0 replies
cyptus 5 days ago

in many cases: no service health alerts, no status page updates and no confirmations from the support team in tickets. still we can confirm these issues from different customers accross europe. Mostly the issues are regional dependent.

Reply View 0 replies
cyberax 5 days ago

> CSAM

Child Sex-Abuse Material?!? Well, a nice case of acronym collision.

Reply View 14 replies
  • mirekrusin 5 days ago

    They should rename to Success Customer Account Manager.

    Reply View 6 replies
    • tanseydavid 5 days ago

      >> They should rename to Success Customer Account Manager.

      No -- the one referencing crime should NEVER have be turned into an acronym.

      Crimes should not be described in euphemistic terms (which is exactly what the acronym is)

      Reply View 1 reply
    • xp84 5 days ago

      Most companies just call 'em CSMs

      Reply View 1 reply
      • red-iron-pine 4 days ago

        but that makes them sound like Managers, which is not what they are -- glorified sales people, really.

        actual Managers hate that

        Reply View 0 replies
    • pndy 5 days ago

      Supervisor Customer Account Manager: a remote kind of job, paid occasionally with gift cards

      Reply View 1 reply
  • RajT88 5 days ago

    Definitely the most baffling acronym collision I have seen with Microsoft. I did one time count 4 different products abbreviated VSTS at one point.

    Reply View 1 reply
    • dotancohen 5 days ago

      Didn't MS have three things called "link" at one time? They were all spelled differently, of course.

      Reply View 0 replies
  • SAI_Peregrinus 5 days ago

    They must really depend on their government contracts with this administration…

    Reply View 0 replies
  • codeduck 5 days ago

    Oh dear. Will make for an awkward thing to have on your resume.

    Reply View 3 replies
alias_neo 4 days ago

Where do these alerts supposedly come from? I started having issues around 4PM (GMT), couldn't access portal, and couldn't make AKV requests from the CLI, and initially asked our Ops guys but with no info and a vague "There may be issues with Portal" on their status page, that was me done for the day.

Reply View 0 replies
llama052 5 days ago

I got a service health alert an hour after it started, saying the portal was having issues. Pretty useless and misleading.

Reply View 1 reply
  • RajT88 5 days ago

    That should go into the presentation you provide your CSAM with as well.

    Storytelling is how issues get addressed. Help the CSAM tell the story to the higher ups.

    Reply View 0 replies