Comment by kswzzl
Comment by kswzzl 6 hours ago
My 4xe died in my driveway on Saturday after the update. Let me explain, from the perspective of a 4xe owner, how bad the response has been from Jeep/Stellantis:
- As of Monday 8am ET, zero legitimate communication from any Jeep-related accounts on any social media platform, or any other form of acknowledgement from the company (unless I've missed something?)
- I only found out about the issue after finally searching a few Jeep groups on Facebook (of all places) to see if anyone else was experiencing the weird failure mode I was after the update.
- The only remotely-official info was from a 'JeepCares' account (which is ran by Jeep) on some random off-roading forum? We were seriously all living off of screenshots from this forum, and the advice coming from the JeepCares accounts was contradictory: they claimed that the Uconnect update was separate from the telematics update, and that there was no way to stop the telematics update if the vehicle received it. Later they gave advice to defer the Uconnect update, making it sound like they were coupled.
- Due to the lack of info from Jeep, people were coming up with all kinds of "if you reboot Uconnect while the Jeep's in ACC mode, it clears the check engine light". This probably did clear the CEL but didn't fix the fault.
- There is no way to tell if you received the bad update.
- There is no way to tell if you received the 'fix' either.
- Dealerships have literally no idea what is going on.
- You're basically at risk of your Jeep going limp (power loss, unable to safely make it to the shoulder) and being stranded on the highway, even as I write this.
> - You're basically at risk of your Jeep going limp (power loss, unable to safely make it to the shoulder) and being stranded on the highway, even as I write this.
This seems extraordinary.
I was going to ask: Are you really saying they kill the vehicle's power system, effictively the engine, while the vehicle is being driven on the highway?
But no need to ask, the article says yes, that's what is reported:
> Instead, the failure appears to occur while driving—a far more serious problem. For some, this happened close to home and at low speed, but others claim to have experienced a powertrain failure at highway speeds.
Wow.