Comment by teeray

Comment by teeray a day ago

31 replies

> This demo uses AI to read emails instead of write them

LLMs are so good at summarizing that I should basically only ever read one email—from the AI:

You received 2 emails today that need your direct reply from X and Y. 1 is still outstanding from two days ago, _would you like to send an acknowledgment_? You received 6 emails from newsletters you didn’t sign up for but were enrolled after you bought something _do you want to unsubscribe from all of them_ (_make this a permanent rule_).

namaria a day ago

I have fed LLMs PDF files, asked about the content and gotten nonsense. I would be very hesitant to trust them to give me an accurate summary of my emails.

  • HdS84 a day ago

    One of our managers uses Ai to summarize everything. Too bad it missed important caveats for an offer. Well, we burned an all nighters to correct the offer, but he did not read twenty pages but one...

    • namaria a day ago

      I don't know if this is the case but be careful about shielding management from the consequences of their bad choices at your expense. It all but guarantees it will get worse.

      • kortilla a day ago

        Letting a thing implode that you could prevent is a missed opportunity for advancement and a risk to your career because you will be on a failing team.

        The smarter move is to figure out how to fix it for the company while getting visibility for it.

      • bluGill a day ago

        Management should be hiring lawyers for those details anyway...

    • BeetleB a day ago

      Did he pull all nighters to fix it? If not, it wasn't "too bad" for him. I doubt he'll change his behavior.

    • pjc50 20 hours ago

      Where's the IBM slide about "a machine cannot be held accountable, therefore a machine should never make a management decision"?

      Of course, often it's quite hard to hold management accountable either.

      • checkyoursudo 17 hours ago

        Isn't a solution to assign vicarious liability to whomever approves the use of the decision-making machine?

nradov a day ago

LLMs are terrible at summarizing technical emails where the details matter. But you might get away with it, at least for a while, in low performing organizations that tolerate preventable errors.

  • imp0cat a day ago

    This. LLMs seem to be great for 90+% of stuff, but sometimes, they just spew weird stuff.

  • HDThoreaun 17 hours ago

    If I get a technical email I read it myself. The summary just needs to say technical email from X with priority Y about problem Z

FabHK a day ago

I got an email from the restaurant saying "We will confirm your dinner reservation as soon as we can", and Apple Intelligence summarizing it as "Dinner reservation confirmed." Maybe it can not only summarize, but also see the future??

  • rcarmo a day ago

    Well, at least it doesn’t make up words. The Portuguese version of Apple Intelligence made up “Invitaçāo” (think “invitashion”) and other idiocies the very first day it started working in the EU.

koolba a day ago

> LLMs are so good at summarizing that I should basically only ever read one email—from the AI

This could get really fun with some hidden text prompt injection. Just match the font and background color.

Maybe these tools should be doing the classic air gap approach of taking a picture of the rendered content and analyzing that.

joshstrange a day ago

What system are you using to do this? I do think that this would provide value for me. Currently, I barely read my emails, which I'm not exactly proud of, but it's just the reality. So something that summarized the important things every day would be nice.

amrocha 12 hours ago

I fed an LLM the record of a chat between me and a friend, and asked it to summarize the times that we met in the past 3 months.

Every time it gave me different results, and not once did it actually get it all right.

LLMs are horrible for summarizing things. Summarizing is the art of turning low information density text into high information density text. LLMs can’t deal in details, so they can never accurately summarize anything.

throwaway290 a day ago

What is the reason to unsub ever in that world? Are you saying the LLM can't skip emails? Seems like an arbitrary rule