Comment by jlund-molfese
Comment by jlund-molfese 2 days ago
In the old days, you'd take a survey on a McDonald's receipt and get a coupon for a free fry or something. These days, every product will sign you up for a newsletter without consent, ask for a review, or beg you to spend your time on a survey after the smallest interaction. Everything from the Art Institute of Chicago to Cava (a fast casual restaurant). And it's not just once, they'll send you reminders too. In-app, the prompts stack up on each other. I dread opening Jellyfish because I know I'll have to click through more than one pop up every time I want to check something quick. No, I still don't want to go to your conference, I'm trying to get work done.
Why can't they at least offer something of small value, like 10% off your next food order, or some API credits, so it's a fairer exchange? I guess because everyone's doing it, no individual product gets penalized for annoying their users.
There are exceptions of course, like Kagi. But they're far and few between.
Kagi has the world's most pleasant engagement retention email life-hack, which is that if you don't use it for a whole month, they'll email you telling you that they refunded that month's price. I don't have a specific dollar cutoff where this is acceptable, but applying the categorical imperative, if every customer retention spam or nag I received came with $14 I could retire.