Comment by TheNewsIsHere

Last week I got a survey following a pre-sales support ticket I raised with StarTech.

I respond to those when I’m satisfied. I was, so I clicked the link. The first question was multiple choice. The second was a free text response field asking me about my trust in the brand. It was a mandatory question (one question per page).

So I just closed the window and never completed the survey.

Even the surveys have gotten ridiculous. Don't waste my time asking me to write you vaguely prompted essays that you’re just going to use Copilot (the survey was via MS Customer Voice) to aggregate anyway. If it was a simple NPS or other multiple choice survey, or one where I could skip a prompt asking for unstructured thoughts on brand loyalty, I’d have finished it.