Comment by grvdrm
Your first problem doesn’t feel new at all. Reminded me of a situation several years ago. What was previous Excel report was automated into PowerBI. Great right? Time saved. Etc.
But the report was very wrong for months. Maybe longer. And since it was automated, the instinct to check and validate was gone. And tracking down the problem required extra work that hadn’t been part of the Excel flow
I use this example in all of my automation conversations to remind people to be thoughtful about where and when they automate.
Thoughtfulness is sometimes increased by touch time. I've seen various examples of this over time; teachers who must collate and calculate grades manually showed improved outcomes for their students, test techs who handle hardware becoming acutely aware of the many failure modes of the hardware, and so on.