Comment by viraptor
More hassle than being blocked from spending thousands, hanging on multiple calls, debugging support APIs, chasing docs, repeatedly posting feedback, posting for help in HN? Sorry, but this doesn't compute.
You don't need to change your phone to get a new account. And you don't have to change your personal email. And definitely don't need to change the physical device.
Not at all.
By going through that entire process, I now have a very compelling argument to go to the client with to recommend we switch vendors entirely.
Which will not only ultimately lose Microsoft a significant chunk of money, but will save ME future problems when their systems blow up again and I'm once again unable to get an answer better than, "create a new account and start over" once we're well in to the development lifecycle.