Comment by Javin007
Not at all.
By going through that entire process, I now have a very compelling argument to go to the client with to recommend we switch vendors entirely.
Which will not only ultimately lose Microsoft a significant chunk of money, but will save ME future problems when their systems blow up again and I'm once again unable to get an answer better than, "create a new account and start over" once we're well in to the development lifecycle.
If you think you can't get into this kind of Kafkaesque billing nightmare with any large vendor, then I have some bad news for you...