Comment by Tarball10

Comment by Tarball10 14 hours ago

64 replies

Holding money (or crypto) in PayPal is a terrible idea. They are not a bank, they do not abide by banking regulations. They can lock you out of your account and your money at any time and leave you going in circles with their offshore support.

Yes, they are somewhat of a necessary evil if you do any online peer-to-peer buying/selling, since they are the only money transfer service that provides some level of "buyer protection", but you want to do the bare minimum with PayPal to avoid unnecessary risk.

Link one bank account (not your primary) to PayPal to receive money, and transfer received money immediately. Link one credit card for purchases. Nothing else. Do not link debit cards, do not sign up for their "balance account" where money is held in PayPal (no matter how hard they push it with UI dark patterns in their app), do not sign up for their crypto account.

throwaway-0001 14 hours ago

If you link your bank, and approve direct debit (it’s just a popup with yes/later - very risky move), they will eventually withdraw from it when there are any issues. And most likely you’ll lose more disputes when your bank is linked - but no proof of this so take it with a grain of salt.

  • praptak 12 hours ago

    Fortunately I can review direct debit consents and revoke them via my bank's web app UI.

    • jdadj 11 hours ago

      I've seen such features on business accounts (Wells Fargo ACH Fraud Filter, JPMorgan ACH Debit Block, etc).

      What bank allows that on a consumer account?

      • jrmski 10 hours ago

        Mercury's personal banking product allows you to reject ACH transactions before they clear. They also allow you to generate virtual account numbers, so you can easily cut off an entity without having to change your main account number. Unfortunately Mercury charges a monthly fee.

        • mtlynch 9 hours ago

          That's pretty cool! I didn't know about that.

          For anyone curious, the fee is $240/yr.

          I used Mercury when I had an LLC and had a great experience. It feels like they're the only bank that's not 10 years behind in technology. I've never tried their personal banking, but the ACH denial power makes me a lot more curious.

      • tgsovlerkhgsel 8 hours ago

        SEPA Direct Debit (the standard way to debit accounts within the SEPA, i.e. roughly "Europe/Eurozone") gives you 8 weeks to revert a debit that you disagree with. Whether a bank exposes this in the UI or not depends on the bank.

      • NoiseBert69 10 hours ago

        Every bank in Germany allows you to dispute transactions done with Debits.

      • praptak 10 hours ago

        I use mbank.pl (Poland, EU regulations apply). What do consumers do if they have accounts in banks which don't have this feature in case they want to revoke DD consent?

    • Keyframe 10 hours ago

      Even if that's the case, why even put yourself in that position in the first place?

Havoc 14 hours ago

Plus they have a history of freezing people’s money for months on end for flimsy reasons.

  • kotaKat 13 hours ago

    Staring at a “you can no longer do business with PayPal” email myself. No clue what I did, no recourse, now locked out of a fuckton of global marketplaces and peer to peer transactions that uniquely only work on a platform like PayPal.

    • nepthar 12 hours ago

      I had one of these. My account ended up eventually being reinstated. No reason was given for the initial account freeze or reinstating.

      One thing I did - in response to them saying I could no longer do business, I told them that they also could no longer do business with me, requested a copy of all of the user data they had on me under CCPA, and told them to then delete all of my personal information. They did not actually comply and I didn't pursue. I probably should, though.

    • arthurcolle 11 hours ago

      you should get a lawyer and try to sue in small claims court, it is the fastest path vs. anything they will surface to you. even by saying this I put myself at risk but they are truly a demonic organization

      s/demonic/pernicious

      • QuantumGood 9 hours ago

        As others have pointed out, legal is fastest approach with them.

    • mistercheph 12 hours ago

      If only there was a technology which fixes this...

      • praptak 12 hours ago

        It would have to handle chargebacks and resolve disputes.

  • babyshake 12 hours ago

    If this happens to you, I imagine it is grounds for legal action?

lucb1e 9 hours ago

> They are not a bank, they do not abide by banking regulations.

"In 2008, PayPal Europe was granted a Luxembourg banking license, which, under European Union (EU) law, allows it to conduct banking business throughout the EU.[173] It is therefore regulated as a bank by Luxembourg's banking supervisory authority" https://en.wikipedia.org/wiki/PayPal#Regulation

You're not wrong that they don't act like an honest bank, or abides by any sort of ethics about whose money it really is that they're holding onto... but know that they are regulated in case that ever helps you!

seydor 14 hours ago

In europe, Paypal Sarl is a bank subject to bank regulations

  • layer8 13 hours ago

    It isn’t subject to the EU statutory deposit insurance, however.

    Edit: The above means that deposits on your PayPal account aren’t insured, different from regular bank accounts in the EU. This is a frequently emphasized caveat regarding the use of PayPal as a bank account in the EU.

    • martin_a 12 hours ago

      Is that an issue if you don't plan to "store" money in PayPal but only use it for payments?

      • PhantomHour 12 hours ago

        You'd be surprised. A lot of sellers don't "cash out" from paypal all that often, letting tens of thousands pile up. (And inevitably, some of them get hit with arbitrary account closures and have that money seized)

      • croes 11 hours ago

        The question is if a EU bank has to provide deposit insurance but PayPal does not how can PayPal be a bank.

        • layer8 10 hours ago

          I haven’t researched the details, but it doesn’t work that way, because they aren’t providing regular bank accounts.

  • croes 11 hours ago

    But they don’t offer deposit guarantee. Banks usually have to in the EU

Animats 11 hours ago

> Link one bank account (not your primary) to PayPal to receive money, and transfer received money immediately.

Costs 1.5%. Or wait a few days.[1] Plus a fee for receiving cryptocurrency. There are additional fees for buying cryptocurrencies, other than PayPal's own. And none of this is FDIC insured.

[1] https://www.paypal.com/us/legalhub/paypal/pp-balance-tnc?loc...

  • Karrot_Kream 8 hours ago

    Their fees for cryptocurrency are small (between 1.5% - 2.5% depending on amounts, higher amounts have a lower fee), but they take it on both the buying and selling end. So if the amounts you're moving require a 1.8% fee, then for both buying and selling you end up with 3.6% in fees. Coinbase and most other CEXes charge this and they claim part of the fee is due to instability in the price, so this fee acts as a spread they can use to not lose money.

  • margalabargala 10 hours ago

    I think they meant, initiate the transfer immediately. There's no need to pay for the "fast" transfer vs standard ACH.

    • Animats 10 hours ago

      Does PayPal support FedNow? Bank-to-bank transfers in under 10 seconds, for $0.045 each? Nah.

      • Karrot_Kream 8 hours ago

        How many banks do? Not just theoretically, but practically.

        Mine does supposedly but does not let me, the account holder, use FedNow. Instead I'm stuck using Zelle which I can hit the limits of just by paying a mortgage payment.

      • masfuerte 8 hours ago

        With PayPal in the UK you can do an instant transfer for free or pay extra for a two-day transfer. I don't know why the option is still there or why anyone would choose it.

jonbiggums22 12 hours ago

I assume you can't use Crypto instead of the bank account link, you probably require both. Otherwise this might have some use as another blast radius reducer for Paypal's antics.

I switched to a hardly used checking account for paypal after they held $20 hostage for a couple months after selling an old video card on ebay. I'd heard some one say their bank account had become frozen by paypal during a dispute and that event reminded me of it enough to get some separation.

Karrot_Kream 8 hours ago

> They are not a bank, they do not abide by banking regulations.

In the US, this is true with some important caveats.

"If you have opened a PayPal Debit Card Mastercard® account, enrolled in Direct Deposit, or bought or received cryptocurrency with your personal PayPal Balance account, we will place your U.S. dollar PayPal Balance funds at one or more Program Banks. Any other balance funds and all cryptocurrencies are not held in FDIC insured bank deposits. Cryptocurrencies may lose value." [1]

[1]: https://www.paypal.com/us/legalhub/paypal/program-banks-tnc

BinaryIgor 13 hours ago

Just treat it as your checking account; for anything substantial, move it to the self-custody

PHGamer 9 hours ago

seriously. given how sellers and creators have had their accounts locked and sometimes not gotten their crap back. it would be unwise. if your going to buy crypto on paypal make sure they let you forward it to your own wallet.

[removed] 13 hours ago
[deleted]
Analemma_ 14 hours ago

This is all true, but are they actually any worse than any other crypto exchange? I just take it as a given that a crypto exchange can lock me out and steal my money at any time with no legal consequence, and so I try to keep as little money in them as possible. And at least PayPal is older and likely to have more senior engineers and fewer vibe coders, and thus be less likely to lose everything because of an elementary security error.

  • spacebanana7 14 hours ago

    No startup can compete with PayPal's decades long track record of suspending accounts and freezing funds.

    • petralithic 10 hours ago

      Only Stripe apparently based on the Tell HN posts I've seen

AfterHIA 10 hours ago

I always keep a few bucks on the PayPal card to forget about until the next time I don't have my card and I'm like, "oh shit I have enough for a beer on this bastard" and it's like a mini-Christmas.

The thing that gets me is the 40% cash back on Walmart purchases up to 500$. It's such an incredible incentive it has to be shady af. Are the Rand oligarchs trying to buy out the poor? We'll never know because poor people don't have PayPal accounts.

"A something-or-another big enough to give you everything you want is a something-or-another big enough to take from you everything you have." -Voltaire

[removed] 13 hours ago
[deleted]
EbNar 12 hours ago

What's the problem with debit cards?

  • bix6 12 hours ago

    Debit cards generally have less recourse for fraudulent transactions compared to credit.

xyst 10 hours ago

What’s odd is that Germans LOVE using PayPal. The pseudo banking system that PayPal offers is apparently light years ahead of traditional banking in Deutscheland.

  • FabHK 10 hours ago

    The banking system is fine. It’s just that credit card use is not very widespread in Germany. PayPal (linked to bank accounts) is then fairly convenient online.

  • NoiseBert69 10 hours ago

    It was faster until a few days ago.

    Now instant payments using SEPA are mandatory and rolled out everywhere.

squigz 14 hours ago

Why does their support being "offshore" matter at all? If they wanted to provide good, user-friendly customer support, they would, regardless of where the reps are?

  • loloquwowndueo 14 hours ago

    > If they wanted to provide good, user-friendly customer support, they would

    Has this been your experience with PayPal?

    • tracker1 12 hours ago

      They marked my account as hacked (it wasn't), and the first two submissions of a photo of my driver's license from my phone were rejected... not until the third time after calling the third operator was like.. yep, that's a driver's license with your name on it.

      That's not even close to the worst stories I've heard... like running Rippa through the ringer.

  • Tarball10 14 hours ago

    Fair enough, maybe "outsourced" would be a better way to put it. Basically they want support to cost them as little as possible and do not particularly care whether it actually offers any useful help to customers.

    More specifically, their support cannot actually do anything to resolve problems. They read off what their computer screen is telling them. They can't take any actions to fix things.

  • Muromec 13 hours ago

    Because it's offshore so it would be cheap, which already provides a metric that is being optimized.

  • vorpalhex 14 hours ago

    Offshore support is unloved and powerless. They can't and won't fix any issue. They exist to fulfill the obligation to provide support in the cheapest form possible.