Comment by squigz
Why does their support being "offshore" matter at all? If they wanted to provide good, user-friendly customer support, they would, regardless of where the reps are?
Why does their support being "offshore" matter at all? If they wanted to provide good, user-friendly customer support, they would, regardless of where the reps are?
They marked my account as hacked (it wasn't), and the first two submissions of a photo of my driver's license from my phone were rejected... not until the third time after calling the third operator was like.. yep, that's a driver's license with your name on it.
That's not even close to the worst stories I've heard... like running Rippa through the ringer.
Fair enough, maybe "outsourced" would be a better way to put it. Basically they want support to cost them as little as possible and do not particularly care whether it actually offers any useful help to customers.
More specifically, their support cannot actually do anything to resolve problems. They read off what their computer screen is telling them. They can't take any actions to fix things.
> If they wanted to provide good, user-friendly customer support, they would
Has this been your experience with PayPal?