Comment by forgotusername6 18 hours ago
If you're a manager, and those requests are coming from your team, isn't that just part of the job and not an interruption? Giving direction and priority is not a full time job, surely.
But how large is the internal wiki, how well is it updated, how easy is it to find the information?
If it takes 10 minutes to search for info and 1 minute to ask, then the latter is a more efficient way. That's the job of the manager, to make developers more efficient, give them more time, preferably uninterrupted.
It depends on the question and situation, though. If someone comes and asks, "hey I need access to the Foo database", and your answer is, "you need to talk to the ops team about that; there's a form on Jira for that", and that fact clearly documented and easily discoverable on the internal wiki (or whatever), then this is just a case of a lazy person who wants someone else to solve their problems for them.
But sure, if internal documentation is garbage and it's difficult to find information or understand who needs to be asked to get something done, then yep, manager is gonna get hit with these sorts of requests all the time, and just has to deal with it. Part of the job.