Comment by kelnos

It depends on the question and situation, though. If someone comes and asks, "hey I need access to the Foo database", and your answer is, "you need to talk to the ops team about that; there's a form on Jira for that", and that fact clearly documented and easily discoverable on the internal wiki (or whatever), then this is just a case of a lazy person who wants someone else to solve their problems for them.

But sure, if internal documentation is garbage and it's difficult to find information or understand who needs to be asked to get something done, then yep, manager is gonna get hit with these sorts of requests all the time, and just has to deal with it. Part of the job.