Comment by Retric 2 days ago
Do it anyway. You get your money back, it costs them more money, and the more they ban people over stuff like this the faster you run shitty companies out of business.
To do anything else promotes them doing the same thing to you in the future and other people.
it's why you take them to small claims court. Unfortunately, the terms and conditions have made sure they are clear of small claims by forcing you to do arbitration, which is more expensive for you than them (in relative terms, unless they also put into the T&C to pay for your arbitration costs - which some companies have done iirc, such as epic games).
Chargebacks are the last resort - only really worth doing if it is a large amount that you will miss if not charged back.
> it’s really not worth their time though.
no, but a company has more levers than just small claims court - such as banning you from doing business with them, and removing all existing relationships.
Google, for example, could ban you off gmail, remove your storage in gdrive, and take away all of your youtube videos.
A big enough company with your data/process/utility that you must rely on and is locked in, would have enormous leverage over you that a small claims court won't have.
This is true, but when there's only a couple options in town you have to assess if you're going to need to use that service in the future. That said, I find it a bit strange that it's legal to retaliate for making use of a right afforded to you by law. It would be like taking them to small claims court, winning, and being banned as a result. (Now that I wrote that I'm wondering if it's a thing that happens.)
It might actually be a good thing to get banned. Possibly it's in your interest not to continue to do business with companies like this, but on any given evening you might abandon your long term interest for the sake of short term convenience and use the bad car ride service.
And soon enough you don't have any apps to use.
Sometimes you gotta pick your fights. Chargebacks to gatekeepers are the worst because life is long and you will always lose.