Comment by jeremyjh
Comment by jeremyjh 2 days ago
A tiny problem, that would cost them nothing to fix, and they chose not to. This is a story about shitty customer service, not $3 being lost.
Comment by jeremyjh 2 days ago
A tiny problem, that would cost them nothing to fix, and they chose not to. This is a story about shitty customer service, not $3 being lost.
Lyft will ban your account if you issue a chargeback. You’ll get your money back but if you want to continue to use the service this is not a good option.
Do it anyway. You get your money back, it costs them more money, and the more they ban people over stuff like this the faster you run shitty companies out of business.
To do anything else promotes them doing the same thing to you in the future and other people.
This is true, but when there's only a couple options in town you have to assess if you're going to need to use that service in the future. That said, I find it a bit strange that it's legal to retaliate for making use of a right afforded to you by law. It would be like taking them to small claims court, winning, and being banned as a result. (Now that I wrote that I'm wondering if it's a thing that happens.)
It might actually be a good thing to get banned. Possibly it's in your interest not to continue to do business with companies like this, but on any given evening you might abandon your long term interest for the sake of short term convenience and use the bad car ride service.
You can dispute via your credit card. They'll care quickly enough.