Are the American's you're referencing living in the EU or back in the US? Could the language barrier be a reason for their hesitancy?
I've heard stories about gen-z/alpha being more app brained, but most of my peers in their early 30s are generally fine with calling people or sending an email perhaps depending on the service.
I am a millennial and maybe I am just in the Minority of Millennials that quite likes talking to people even when It's contractual.
I walk to restaurants if I can to avoid using Wolt for instance.
Then again, I appreciate that AI is probably a better driver than 60% of taxi drivers.
Can I ask why you hate calling? I also know you’re not alone— many people I know are the same but I can’t seem to get a reasonable answer to why that doesn’t seem to boil down to social anxiety.
It's also a little disorganized - on an app I can see all the options and my choices when ordering food for example, over the phone you have to keep that in your head or write it down before hand which is higher effort. This goes for other things too, like navigating a phone tree and explaining your situation to someone or ordering a taxi and being sure you have your location and the destination correct, etc
I'm not who you asked, but social anxiety seems like a good reason to have this preference.
I also dislike ordering food by phone for practical reasons. Call quality might be bad, person's accent might be hard for me to understand, I might be hard for them to understand, the chance an error will go unnoticed even if they read back the order is higher than a website where I can read it myself, and in many cases I have to give a credit card number to a person, which has a higher probability of leading to fraud than most online payments in 2025.
> Are the American's you're referencing living in the EU or back in the US?
The EU
> Could the language barrier be a reason for their hesitancy?
No:
> (and it's not a language barrier problem, because everyone speaks english)
>I've heard stories about gen-z/alpha being more app brained
I think you might be on to something there, maybe it's more of a generational thing than a cultural difference between American and EU citizens.