Comment by eastbound

I tell my customers that they should spend 1hr per month “improving the vendor”.

See, if you rely on a vendor, then you need them to survive. It’s a parasite-host relationship. You need to tell them what you need, and oftentimes they will bend the roadmap in favour of the most demanded features. Alternatives:

- They choose their most amusing feature,

- They choose the most lucrative feature among the new possible markets while ignoring all bugs, which is the most rational way to address bugs unfortunately,

- You don’t tell them, they don’t improve, they die / they triple the price of the product by lack of audience, and you have to migrate your data to another product.