Comment by edelbitter
Comment by edelbitter 2 months ago
> unguided “water-cooler” interaction
This meme needs to stop. Knowledge transfer from experts to novices is way too important to be left to chance. And thanks to pre-pivot StackOverflow we even have considerable data on how much better it can be done, at least for white collar industries. Reducing the effort of experts to give advice, and enlarging the audience benefiting from a singular effort to write it down is orders of magnitude better than chance.
If you only do structured knowledge transfer you get to transfer whatever the expert thinks they should pass on and at best also what the novice thinks they should learn.
Which may or may not be the full expertise.