Comment by pyfon

Comment by pyfon 3 months ago

Oof! I'd rather be half way through fixing the problem while the customer first discovers it.

Unless you have 1 customer who lives in the same time zone or something.

I'd understand not wanring to be being woken up from a page for a small operation though.

bitbasher 3 months ago

In my experience, most customers are amazed you even respond to their email. If you fix a bug or issue within 24 hours they are amazed.

SantiagoVargas 3 months ago

Very true - our goal is to help companies keep their customers amazed. Especially when starting out with early adopters. Though perhaps not something that can scale as easily.

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