Comment by donatj

Comment by donatj 3 days ago

6 replies

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I set up a weekly auto-buy for a stock about a year ago with Cashapp.

I noticed the stock was way up today so I logged in to sell. Well, turns out the auto-buy has just... Not been firing... For a solid year. I have two purchases and then it stopped. It still says I have a weekly auto-buy set up, but I have not been charged.

In a just society, I would be owed my potential winnings for these unprocessed purchases, but having dealt with Cashapp support in the past I know damn well there's no way they're going to agree to that. I would be lucky to even catch the ear of a human being. It's sure as hell not worth taking them to court over a loss of maybe a couple hundred dollars at most.

The opaque and useless support of modern companies is literally in my eyes the worst part about the modern world. They quite literally do not care.

kristianp 3 days ago

> having dealt with Cashapp support in the past

Yet you're still a user? Perhaps you also do not care? Actually the "do not care" covers a lot of ground here, perhaps you still find it useful and reliable enough, that you are willing to forgive this one bug due to the general convenience of cashapp.

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  • donatj 3 days ago

    No, I despise their stock feature. It was just easy to set up, but is fundamentally terrible in every aspect. The rub is I have a bunch of stock with them from the start of the pandemic and am pretty sure there is no way to move it to another service without triggering a taxable event.

    So I guess I don't care in that I don't care enough to lose money on switching, or complicating my taxes even further by utilizing multiple investment firms.

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throwaway2037 3 days ago

As HN loves to quote Hanlon's razor: <<Never attribute to malice that which is adequately explained by stupidity (or incompetance).>> First, assume that they shares were purchased, but not correctly credited to your account. Second, confirm that with CashApp. (Doubt it -- but try that first.)

Assuming CashApp is a US-based brokerage, I would first raise a complaint with CashApp. If you get the blow-off (which I fully expect), send a written letter to the Securities Exchange Commission (SEC) and CC CashApp legal and compliance team. (Make it clear in the letter that you are CC'ing CashApp L&C.) Usually, brokerages are not allowed to make a customer whole after an execution mistake. However, if they make enough mistakes, SEC will slap them with a huge fine. (See: Robinhood.) It is very important to formally register your complaint with CashApp. In fact, I would use this exact phrase: "I would like to formally file a complaint about poor execution service from your brokerage firm." Everything is recorded in brokerage firms these days (voice or written). There will be absolutely no doubt that you wish to formally file a complaint, and I can guarantee you that it will be taken seriously by either CashApp (L&C team) or SEC (enforcement team).

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  • xigency 2 days ago

    This is great advice I hope GP follows, but this also highlights something that I wish the original article addressed: not caring is contagious.

    The reason corporate interests push a façade of not caring is so that many customers will also not care.

    Between binding arbitration and other legalese-fu, the process for remediation slowly chips away at people who at first thought they cared.

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