Comment by mitthrowaway2
Comment by mitthrowaway2 9 days ago
Doesn't this mean that rating scores end up measuring the distribution of what customers believe "decent service" corresponds to, rather than the performance of the driver? And in this case, whether a driver ends up with a score above or below their peers will just reflect which customers they were fortunate or unfortunate enough to have.
> And in this case, whether a driver ends up with a score above or below their peers will just reflect which customers they were fortunate or unfortunate enough to have.
Yes. But as a customer I also have no idea what these scores are for. I'm assuming that if someone gets a terrible rating their management will speak to them. But whether they have 2.5 or 4.99 won't matter. I mean how can it matter, when everyone grades them according to their own scale? Someone might have 1 as being pass and 2 being good and 3 being outstanding and 4 or 5 being basically impossible to achieve. Someone else might have 4 being disaster and 5 being pass. You can't know. So it's always about luck. I'm at least doing my best to use the only sensible grading which is "3 meets expectations". If someone else uses 5 as pass and 4 as fail it's really a problem that Bolt and Uber created for themselves.