Comment by necovek
I know managers love Jira — a poster child for customizability — esp product managers, but I have yet to meet a software engineer who does.
It simply slows everyone down, but when it's your only tool for tracking work, it's still better than nothing.
Now, the problem with Jira is not necessarily customizability but that it's dog slow, complex, integrations suck, and permissions system is chaotic. Still, I have yet to see fully customizable work tracking system that's better made than Jira.
But also, a fixed set of features does not force you to ascribe the same meaning to them like the authors intended: I've used "bug" tracking systems to manage large projects with great success (including big features, enhancements, but also big and small fixes).
Honestly this is a bit like saying that the dishwashers don’t like the food being served at the restaurant.
Project management software isn’t made for the benefit of engineers, that’s on purpose. The customer is the business, not the engineer who works there.
Any issues with the engineers have with workflow really aren’t the fault of the software, it’s the fault of the project managers/engineering managers’ configurations.
You can’t blame the company that makes the paint for the choice in paint color.
Personally I think the only way Jira has dropped the ball is on page load performance.