Comment by dangus
Honestly this is a bit like saying that the dishwashers don’t like the food being served at the restaurant.
Project management software isn’t made for the benefit of engineers, that’s on purpose. The customer is the business, not the engineer who works there.
Any issues with the engineers have with workflow really aren’t the fault of the software, it’s the fault of the project managers/engineering managers’ configurations.
You can’t blame the company that makes the paint for the choice in paint color.
Personally I think the only way Jira has dropped the ball is on page load performance.
When I ask my Jira admins to enable a set of people to do something on a project, they struggle.
When I create a ticket and don't open it right away before the popup is gone, poof, it's gone into the depths of that project backlog.
If I want to create a multi-project board, oh, now tickets don't have the same statuses, set up a mapping first.
Or figuring out the artifical limits between epics, tickets and subtasks.
And slowness, don't get me started there.
Yes, just like you are blaming the paint shop for only having the basic colors, I too can blame the paint shop for having 1M green hues to choose from.