Comment by splix

I had a bad Cloudflare experience. So, my card on file got no balance one day (my bad, I forgot to update to a new card), and they just turned off the services.

They somehow managed to charge partial amount (like 80% of the bill), but decided to turn off everything anyway, even the services that could be covered by those 80%. They turned off what they offer for free, and we were unable to change the setting, like instead of their CDN point traffic to an S3 bucket, etc.

When they do that they basically freeze your account. I mean you cannot provide a new card to pay the outstanding bill, or do anything at all actually. You're not welcomed here anymore. Locked out. That's is a terrible way to react to a payment failure after being a paying customer for a few years.

It was hard to reach the support, and it took multiple days until I found someone on Reddit who looked at our ticket and it eventually helped.

PS I had much worse experience with GCP after being a loyal customer of them for like 15 years, so Clouflare is good.