Comment by thedufer
Comment by thedufer 3 days ago
> Can't log in when standing up
This reminds me of a recent issue I had. I had just gotten a new laptop from IT. While picking it up from them, I had generated myself a password, put it in my password manager on my phone, and then entered it twice to set it on the laptop. Everything worked great. But when I got back to my desk, the password didn't work! I tried a bunch of times, watched myself hit each key to eliminate typos, etc.
I went back to IT and they asked me to demonstrate. But this time it worked! I walked back to my desk, thoroughly embarrassed. But a couple hours later I had to log in again and once again could not.
After thinking about it for awhile, I realized that I was typing at IT while standing over a sitting-height desk. Sure enough, typing in that position fixed my issue. I carefully watched what I was doing this time - something about the exact layout of the keyboard and the weird angle I was typing at ensured that I was making a particular typo I typed in that position - just a single letter switched to another, every time. Sure enough, making that one substitution to my intended password got me in.
It's worth noting that sometimes (incorrect) keyboard maps can get in the way.
If it's a key that you may not often type and one that is often transposed between regions, the fact that the entered char is not shown can lead to frustration.
e.g. " and @ are in different positions in UK vs. US keyboards. So user thinks they are typing @, but " goes into the box.