Comment by vivzkestrel

Comment by vivzkestrel 14 hours ago

- Slightly veering off the topic here, to anyone reading this, I wanted to ask. I am thinking of starting a discord server for my SaaS

- The idea is to have a bugs channel that works like a forum (remember that new discord forum Q/A feature) where people come and post Q/A about bugs aka issues (SaaS is not open source)

- A feedback channel where people can submit feedback, paste screenshots, (not sure if links should be allowed here)

- What kind of tools, bots do you recommend so that it doesnt get overloaded with junk, spam or worse porn and crypto stuff

opan 3 hours ago

Please do not. Some people do not use Discord and thus will never report bugs or give feedback even if they use your software and would otherwise report bugs for other software.

Something public-facing that uses standard protocols would be ideal. Email, forums, IRC. For bug reports, a web form that doesn't need an account registration would be nice. You want to reduce friction or people will give up partway through the process. Don't mark too many fields as required or try too hard to categorize things either, that's a common misfeature I run into.

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thisisharsh7 9 hours ago

you can use a multipurpose bot like sapphire https://sapph.xyz for moderation, anti-spam, logging, and automations.

to reduce junk, spam stuff you could try adding onboarding/verification questions before granting access also can se AutoMod + keyword/link filters and rate-limit new users

this won’t remove 100% of spam but it'll drastically reduce it some manual moderation will still be needed.

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