Comment by unlikelytomato

The real issue is the lack of support. Real users buy those support packages from vendors. They bring their PC in to be fixed at their local shop. They might Google a problem and find a solution occasionally of they are feeling spicy but how often do you get screenshots to get something to work in a Linux GUI? Web browser only laptops are great until your uncle gets a "killer deal" on some random printer on Facebook marketplace and they can't get it to work. Or a webcam. Or a Bluetooth headset. Or a game controller. Scanner. etc etc.

On top of all of this, they will just give up and buy a new machine and return it if that doesn't fix their issue.

Linux provides virtually nothing on any of those fronts unless you get a private level 8 tech support contact provided by your grandson. Who wants to be 24/7 on call for their extended family?