Comment by Pet_Ant

> People rightfully complain about tech support, and I always think "Yeah they're bad because anyone who knows how to do it ... does not stick around."

The say "pay peanuts, get elephants" exists for a reason.

A related thought I heard was "pay police and army well, because you don't want them to start looking for ways of making more money...".

Outside the assembly line, you aren't just paying for the work themselves but for the character of the person providing. Drive the wage down low-enough and only the desperate apply. I know that locally, one of the first jobs the agency can get recovering homeless drug addicts is a call-centre job. That explains a lot.