Comment by jonplackett
Comment by jonplackett 3 hours ago
The air Canada chatbot that mistakenly told someone they can cancel and be refunded for a flight due to a bereavement is a good example of this. It went to court and they had to honour the chatbot’s response.
It’s quite funny that a chatbot has more humanity than its corporate human masters.
That policy would be fraudulently exploited immediately. So is it more humane or more gullible?
I wonder if it would make a different choice if designed to include the interests of shareholders, employees and other stakeholders, as well as customers.