Comment by carlosjobim

I'd say that Microsoft is doing everything right! They have managed to get such high customer loyalty that they can treat you lower than dirt and laugh and spit in your face. And you still do absolutely everything in your power to be able to be a customer of theirs. Even though there are many better options offered by competitors.

People and especially businesses will abuse you as much as you let them. So this is what you get and what you deserve.