Comment by Javin007

That's effectively the conclusion I've come to: https://news.ycombinator.com/item?id=46124930#46127017

I'm going to go back to the client tomorrow and give them a breakdown of everything it's taken to get a human on the phone, and ultimately, THEIR suggestion (Microsoft's) was to "create a new account and start over".

The fact that that's even in their vocabulary tells me this is absolutely the wrong company to go with. Not only is it near impossible to get help, but when you do, they tell you to start over? How is that tenable for an application or product?