Comment by Javin007

At this point, I'm already building boxes on AWS. Fortunately we're building a greenfield app and I still have the opportunity to recommend we pivot our vendor. I'll be posing this argument to my client:

"If Microsoft's solution to a simple billing issue is, 'Create a new account and start over,' then what happens the first time we have a simple issue in our production application? Or even in our development environment during the development stage? Are we just down for weeks until Microsoft tells us, 'Create a new account and start over?'"

I think I have a pretty compelling argument to pivot what would've been an easy $10M (over 10 years) project to a different vendor. I may not be able to win the argument to going to a smaller vendor, but Microsoft just lost a chunk of change if I can sway the client.