Comment by mrinterweb

I ran into a similar issue with Hetzner. I had an outstanding bill that I forgot about (going to an email inbox I don't check often). They closed my account, and I haven't been able to pay the bill. I've tried contacting support, but I haven't got anywhere. I would love to pay the bill. I would really like to use Hetzner again, but I think I accidentally got banned. Also, I'm talking about an $8 dollar debt owed I accrued while not realizing my autopay was failing on a VM.