Comment by seanhunter

Another similar example of process excellence in healthcare from personal experience: I had to have two shoulder surgeries (one on each side) a couple of years apart after ultrasound-guided injections into the joints didn’t really fix the underlying problem. In both cases I used the same surgeon[1] and both times on the day of the surgery (in spite of having been involved in my care for months so she definitely knew) she asked me again which shoulder was affected and immediately rolled up my sleeve and drew an arrow on the arm in question in black marker pen.

Why? Well she definitely didn’t want to ever make the mistake of operating on the wrong arm, and if I’m anaethsetised it’s not like she couldn ask me while the procedure was underway.

[1] Susan Alexander- She’s absolutely amazing. If you have shoulder problems and live in the UK I would strongly recommend.